Job Description

[LPS] BMC Remedy Technical ConsultantGeneral InformationReq #WD00070483Career area:Information TechnologyCountry/Region:SingaporeState:Central SingaporeCity:SINGAPOREDate:Sunday, August 18, 2024Working time:Full-timeAdditional Locations:

• Singapore - Central Singapore - Singapore

Why Work at LenovoWe are Lenovo. We do what we say. We own what we do. We WOW our customers.Lenovo is a US$62 billion revenue global technology powerhouse, ranked #217 in the Fortune Global 500, employing 77,000 people around the world, and serving millions of customers every day in 180 markets. Focused on a bold vision to deliver smarter technology for all, Lenovo has built on its success as the world\'s largest PC company by further expanding into growth areas that fuel the advancement of \'New IT\' technologies (client, edge, cloud, network, and intelligence) including server, storage, mobile, software, solutions, and services.This transformation together with Lenovo\'s world-changing innovation is building a more inclusive, trustworthy, and smarter future for everyone, everywhere. To find out more visit , and read about the latest news via our .Description and RequirementsLenovo PCCW Solutions (LPS) is a leading IT and technology solutions provider in the Asia Pacific region. We partner with governments and enterprises to achieve digital transformation excellence, driving business growth through our market-leading solutions and industry best practices. As a proud member of Lenovo Group, we have unlocked new synergies with Lenovo\'s global reach and technological capabilities, focusing on AI, data practice and cloud. With our 4,000+ team of domain experts and a strong network of ecosystem partners, LPS is committed to providing cutting-edge AI-powered solutions and data practice to enable organizations excel in their digital journey.BMC Remedy Technical Consultant - In this role, you will possess a strong understanding of IT Service Management (ITSM) processes , configuration management, and scripting in BMC Helix ITSM and ServiceNow This role requires a combination of technical proficiency and problem-solving skills to deliver effective solutions to our clients.You Will:Configuration and Customization:

• Analyze client requirements to design and implement custom solutions within BMC Helix ITSM and ServiceNow platforms.

• Configure workflows, forms, and other ITSM components to align with client business processes.

• Develop and implement integrations between BMC Helix ITSM and ServiceNow, as well as other systems.

Scripting and Automation:

• Develop custom scripts and workflows using scripting languages (e.g., JavaScript, Python, PowerShell) to automate tasks and improve efficiency.

• Create integrations using APIs and web services to connect ITSM platforms with other systems.

• Develop custom reports and dashboards to provide valuable insights into IT operations.

Technical Consultation:

• Provide technical guidance and expertise to clients throughout the implementation lifecycle.

• Conduct requirements gathering and gap analysis to identify opportunities for process improvement.

• Develop and present technical solutions to address client challenges.

Project Delivery:

• Contribute to project planning, execution, and closure.

• Ensure project deliverables are met within budget and timeline constraints.

• Provide technical leadership and mentorship to team members.

You Bring:

• Bachelor\'s degree in Computer Science / Information Technology, or a related field.

• In-depth knowledge of BMC Helix ITSM and ServiceNow platforms, including configuration, customization, and best practices.

• Strong proficiency in scripting languages (JavaScript, Python, PowerShell) and API integration.

• Experience with ITIL frameworks and ITSM processes.

• Ability to analyse complex problems and develop innovative solutions.

• Excellent communication and interpersonal skills.

• Strong analytical and problem-solving skills.

• Ability to work independently and as part of a team.

Preferred Qualifications

• Certifications in BMC Helix ITSM and ServiceNow.

• Experience with other ITSM tools and platforms.

• Knowledge of database management systems (SQL, Oracle).

• Experience in cloud computing environments (AWS, Azure, GCP).

Additional Locations:

• Singapore - Central Singapore - Singapore

• Singapore

• Singapore - Central Singapore

• Singapore - Central Singapore - Singapore

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