Job Description

Responsibilities

i) Tier 2 - Local Support Services - Resolve incidents raised by end users in a timely manner to meet service level agreements. - Documents and implements standard operating procedures. - Sets up and troubleshoots connectivity or performance issues

ii) Workstation Support - Provides workstation support to local customers, resolving reported hardware, operating systems, and configuration issues through troubleshooting and research. - Involve in the activities around PC life cycle including procurement, tagging of new assets to preparing assets for disposal. - Maintains data integrity and security for workstations environment. - Performs installations, upgrades and backups as requested/necessary.

iii) Local Technology Coordination - Liaison between local technology and business needs and/or client projects, providing support and advice on technical related issues. - Champions initiatives implemented by the CIO Organization and provides feedback on effectiveness as and when required. - Develops and delivers training to local customers on the use of technology.

Requirements

• Diploma in Information Technology.
• 1-2 years experience in hardware, software support and networking operations.
• Good working and troubleshooting knowledge of workstation hardware, Windows 10 and Office 365.
• Confident in communicating and working with customers across all levels including VIPs.
• Team player and possesses a customer service mindset.

Shortlisted candidates will be offered a 1 Year Agency Contract employment.

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