Job Description

M48420 TG -C(A35) Customer Service l SGD 2,400 l 5wd l SG l TGJob ID: M48420Job Position: Customer ServiceCompany Background: Bus CCTV / Software / SystemOffice Location: Ubi Rd 1, Singapore 408734 (MRT: Blue DT 27)Working Hours: 9 am - 6 pm; Mon - FriSalary Package: Basic SGD 2,200 ~ SGD 2,400 (Open Nego\xef\xbc\x89Benefit: Allowance / Incentive will be open discussion in the Interview session:Making & receiving customer inquiry calls.Handling customer complaints.Collecting & analyzing customer feedback.Responding to customer reviews.Support software training & software installation with customers.Intervention driver fatigue cases for commercial bus & SME companies.Assist in the retrieval of camera footage for customers.Prepare usage report for sales team for grants claim.Prepare telematic reports for customers to improve driver behaviors & help reduce accident cases.Data analytics for software & product accuracy.Back-end QC check for new vehicle installation project.Observe & monitor for server performance.Arrange CCTV installation or maintenance booking with the customer.Job Requirement :Interpersonal and customer service skillsAnalytical and problem-solving skillsMultitasking and organizational skillsAbility to answer a high volume of calls and/or emails dailyAbility to share work among the customer service teamAttentiveness and patienceTime-management skillsAbility to find positivity in any situationSpecial Requirement :1. Education Background: Min Diploma2. Bond Contract: 1yrs Contract, (Renewable based on the performance)

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