Job Description

The Management Associate will undergo a structured training program designed to provide hands-on exposure to both clinic and headquarters (HQ) operations. This role offers progressive responsibilities, leadership development opportunities, and cross-functional rotations to build well-rounded operational and management capabilities.

Key Responsibilities

Clinic Operations Training

: Gain hands-on experience in patient registration, triaging, dispensing medications, payment collection, claim submissions, chaperoning, assisting in clinical procedures, handling enquiries, and administrative support.

Clinic Management

: Progressively take on responsibilities such as supervising daily workflows, managing inventory, and addressing on-site operational escalations.

Assessments

: Participate in structured evaluations to measure operational readiness and core competencies.

HQ Rotations

: Rotate through departments such as Facilities, Logistics, Admin, Finance, and HR, supporting both day-to-day operations and process improvements.

Support Initiatives

: Contribute to clinic- and HQ-level projects, including audit preparation, staff rostering, training coordination, and compliance checks.

IT Support (if trained)

: Assist in IT-related operations, including troubleshooting, access management, and system implementations.

Collaboration

: Work closely with clinic and HQ teams to streamline processes and align with organizational objectives.

Development Pathway

: Attend leadership and professional skills workshops as part of the training curriculum.

Progress Reporting

: Prepare progress reports, reflective submissions, and milestone presentations.

Requirements

Bachelor's degree in Healthcare Administration, Nursing, Life Sciences, Business Management, or related fields. Fresh graduates are welcome; prior exposure to healthcare or operations will be an advantage. Strong interest in healthcare operations and management. Excellent communication and interpersonal skills. Strong analytical, organizational, and problem-solving abilities. Ability to adapt, learn quickly, and work effectively in dynamic environments. Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint); familiarity with healthcare IT systems is a plus. Resilient, resourceful, and detail-oriented. Team player with leadership potential. Willingness to rotate across clinics and HQ departments. * Commitment to professional development and continuous learning.