Job Description

As a Management Trainee, the incumbent will undergo structured training and hands-on exposure to hospitality and front-of-house management, with a focus on developing supervisory and operational skills. The role will initially be based at the reception desk, providing first impressions for clients and guests, while gradually expanding into broader responsibilities across hospitality operations.

Key Responsibilities:

Warmly greet and assist visitors with professionalism, maintaining a courteous and approachable demeanor. Manage front-of-house operations by following established procedures for both expected and unexpected arrivals, including coordination with in-house security. Deliver a personalized guest experience by addressing clients by name and anticipating their needs. Handle incoming telephone calls in a professional manner, accurately record messages, and redirect inquiries appropriately. Liaise with internal departments (maintenance, IT, AV support, mailroom, etc.) to ensure smooth handling of service requests. Gain thorough knowledge of emergency procedures and actively support assigned responsibilities during emergencies. Troubleshoot and resolve guest or staff requests promptly, ensuring service recovery when necessary. Oversee the upkeep of reception and workspace areas, ensuring they remain presentable and aligned with company standards. Ensure all walk-in visitors are attended to promptly, with VVIPs receiving exceptional and personalized assistance. Uphold the company's grooming and service excellence standards consistently. Provide support for company events, workshops, and hospitality-related initiatives. Assist the Hospitality Manager/Assistant Hospitality Manager in supervising reception operations and identifying areas for improvement. Participate in structured rotational training programs to gain exposure to broader hospitality functions, preparing for eventual leadership roles. Undertake additional responsibilities, special assignments, or cross-functional projects as delegated, demonstrating adaptability and a commitment to continuous learning and development.

Requirements:

Bachelor's degree or Diploma in Hospitality Management, Business Administration, or a related field. Strong communication and interpersonal skills with a customer-focused mindset. Pleasant and professional disposition with excellent grooming standards. Ability to remain composed under pressure and handle multiple priorities efficiently. Proficiency in Microsoft Office applications and familiarity with front-office systems is an advantage. A team player with a proactive attitude and willingness to learn. Prior internship or experience in hospitality, front-of-house, or customer service will be advantageous, though not mandatory. * Flexibility to support events and activities outside standard reception duties.