Management Executive
Singapore, Singapore
Job Description
Date: 11-Jul-2022
Location: Singapore, SG
Company: ST Engineering Group
Responsibilities
- Conduct monthly "audit" on the replies by our teams and services transacted
- Formalise annual training plan, conduct sharing and training sessions to enhance the knowledge, competency, customer service skills and evaluate customer service training of teams
- Work with stakeholders to update SOPs, fine tune FAQs and knowledge base
- Manage customer service, processing, replies and escalation of public enquiries received, including preparation of case background submissions, and replies of complex cases (including MP cases)
- Put in place checkpoints to monitor the achievement of KPIs
- Collate and submit monthly KPI reports and provide trending, data analysis where required
- Conduct review of processes or innovate to enhance efficiency and services, and to manage and control risk exposure
- Participate in process/system reviews and implementation of initiatives from client
Requirements
- Degree in related discipline
- Proven track record for customer service
- Excellent interpersonal and communication
- Good command of English (written and spoken)
- Highly Disciplined, detailed and meticulous
- Initiative and proactive
- Analytical with good problem solving skills
- Proven Team Management skills
- IT savvy and good working knowledge of common software
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Job Detail
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Job IdJD1070283
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationSingapore, Singapore
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EducationNot mentioned