Job Description

• Engage, front and support customers in business/process issues and queries for pre-sales, existing and post-sales accounts to ensure customer requirements can be met within scope of Schenker's capacity

• Function as the control tower to coordinate and collaborate with the countries to execute the requirements of the customer

• Support, administer and monitor processes through development of business key performance indicators with customer to ensure continuity in relations and processes

• Responsible for regional performance management and monitor each country's KPIs and ensure that they consistently perform within the target

• Responsible for leading and coordinating new product launches (NPIs), developing and implementing solutions, process improvement activities and implementing new businesses to contribute to project success and business growth

• Responsible for contingency planning, risk mitigation process and change management in coordination and collaboration with respective internal subject matter experts in this area

A Proactively identify cost savings and process initiatives that would derive benefit for the customer

• Collaborate with assigned KAM to support/execute annual account strategy plans to jointly contribute in the development of the account(s)

• Analyze reports to inform risk/growth opportunities for internal and external parties to enable them to adjust activities and make informed decisions

• Provide and practice optimal service and product quality to customers and processes to reduce customer defection and ensure sustainability of accounts

• Develop and/or maintain an overview of account status and report as required and facilitate sharing of know-how about key accounts/programs with the rest of the organizational units involved

• Coordinate, execute and maintain administrative processes and systems to ensure effective and efficient processes, techniques and systems

Requirements

Requirements

Skills Required

• Distinctive experience in Air, Ocean as well as Logistics and domestic transportation operations knowledge
• Distinctive experience in regional operations management and customer operations
• Distinctive assertiveness, critical decision-making and analytical skills
• Customer-oriented and able to promote high performance culture
• Distinctive intercultural competencies
• Acts and presents easily at executive level
• Excellent people management and communication skills

Experience & Qualifications

• Preferably 4-6 years experiences in the logistics industry or in an operations or customer service environment
• Knowledge and understanding of international logistics operations across multiple modes.
• The position requires some travel, domestically and internationally, and the associated inter-cultural competence & global thinking, and comprehensive knowledge and understanding of global integrated logistics requirements and solutions, across all logistics modes
• Language skills preferred - fluency in English (written and spoken)

Our offer

Our offer

At DB Schenker, you are part of a global logistics network that connects the world. A network that allows you to shape your career by encouraging you to contribute and truly make a difference. With more than 68,000 colleagues worldwide, we welcome diversity and thrive on individual backgrounds, perspectives and skills. Together as one team, we are Here to move.

Contact

Contact

DB Schenker Singapore is acting as an Employment Agency in relation to this vacancy.

Job Details

Job Details

Position

Manager - ACM ID

150454 Company

Schenker (Asia Pacific) PTE LTD City

Singapore Created

Oct 3, 2022

Job Details Position

Manager - ACM ID

150454 Company

Schenker (Asia Pacific) PTE LTD City

Singapore Created

Oct 3, 2022

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