Job Description

What the role is:At the Ministry of Manpower (MOM), we strive to build a Great Workforce and a Great Workplace. We work to achieve a globally competitive workforce and great workplace, for a cohesive society and a secure economic future for all Singaporeans. Our work transcends the boundaries of our desks - it takes us to real workplaces all over Singapore. We are continually on the lookout for individuals who want to make a difference and impact lives in the core areas of our work. The Manager of the ePayment team is responsible for overseeing the development, implementation, and maintenance of online payment systems and processes. This role involves leading a team of executive officers, collaborating with cross-functional teams, and ensuring the seamless integration of online payment services into the overall work pass administration process.What you will be working on:

• Leading the ePayment team in developing and enhancing online payment solutions for work pass administrations, and providing guidance and support to the team for day-to-day operations. \xe2\x80\xa2 Collaborating with internal stakeholders, such as system support teams and customer experience teams, to ensure the provision of efficient online payment services to all system users. \xe2\x80\xa2 Staying updated on system automation practices and opportunities to continuously improve ePayment workflows by reducing or removing manual processing work. \xe2\x80\xa2 Working with the corporate management finance team to monitor and analyze data related to work pass administrative fees, to identify trends and areas for improvement. \xe2\x80\xa2 Overseeing UAT for system updates or migration, and ensuring that the UAT objectives are met without hindering any operations, such as payment reconciliation and account maintenance.

What we are looking for:

• Tertiary qualification in any discipline \xe2\x80\xa2 Prior experience in managing financial matters and customer service delivery is preferred \xe2\x80\xa2 IT savvy with knowledge on financial or payment systems \xe2\x80\xa2 Strong communication (oral and writing) and interpersonal skills \xe2\x80\xa2 Strong analytical and problem-solving skills \xe2\x80\xa2 Meticulous attention to detail \xe2\x80\xa2 Embrace teamwork and values collaborative efforts

About Ministry of Manpower:The Ministry of Manpower (MOM) aims to develop a productive workforce and progressive workplaces, for Singaporeans to have better jobs and a secure retirement. In a rapidly changing global economic landscape, Singapore\'s workforce and workplace practices have to remain adaptable. MOM\'s policies help enhance the workforce\'s profile, promote lifelong employability and income security for Singaporeans, as well as foster excellent working environments that are fair and safe. As an MOM officer, you will get to work in a range of exciting areas to help the Ministry attain its goals, including manpower policy, industrial relations, workplace safety and foreign employment regulation. MOM is committed to creating an inclusive employee experience for all.

Ministry of Manpower