Job Description

The paradigm of learning has shifted drastically in recent years to encompass lifelong learning. Against the backdrop of the Continuing Education and Training landscape, Singapore\xe2\x80\x99s workforce must aspire to constantly upgrade our skillsets to remain economically employable and competitive in a volatile knowledge-based economy consistently disrupted by cutting edge technologies. Leveraging the University\xe2\x80\x99s deep resources and wide-ranging expertise strategically, PaCE@NTU answers the call to prepare Singapore\xe2\x80\x99s workforce for the future by offering a wide range of programmes and disciplines curated by quality faculty members for working professionals with the desire to upskill. The incumbent plays a critical role by interfacing PaCE\xe2\x80\x99s central administration with the CE units and employing data tracking and analytics to better understand and predict trends from all stakeholders \xe2\x80\x93 industry, government, academic and learners \xe2\x80\x93 so that robust and data-driven decisions can be made to drive the University\xe2\x80\x99s lifelong learning mandate, including designing and delivering industry relevant courses to better prepare our learners for the ever-changing economy.

Responsibilities

Administrative function

Implement organisational strategies and practices to achieve the overall goals of PaCE.

Interface PaCE\xe2\x80\x99s central administration with university CE units such as in conducting roadshows on centralised administration and operational functions. Oversee special projects and track progress toward organisational goals, and provide secretariat support to key meeting platforms

PaCE\xe2\x80\x99s central liaison for CET Data Collection - coordinate with other CE units to collect and verify data/information for timely reporting.

NTU-SSG/MOE liaison to handle queries and escalations such as feedback, appeals, and complaints related to SSG/MOE course quality management framework.

Data Acquisition and Interpretation

Design and continual review of automated data acquisition platforms and reporting dashboards

Compile, analyse and mine raw data to interpret the industry relevance of offered courses and learner uptake, profile and satisfaction

Analyse digital reports for presentations, provide reliable data and recommend insights to improve decision-making among the various department functions, e.g. course design and outreach

Training Management System - report generation and data migration

Data Governance

PDPA officer

Design, execute and manage a data governance framework in alignment with the University\'s requirements

Requirements

Degree in Business Administration or Computer Science or other relevant degrees from a recognised university

Domain knowledge of the CET masterplan and Institutes of Higher Learning Landscape

Proficiency in Excel and data visualisation tools, programming tools and web analytics, e.g. Tableau, Power BI, Python and Google Analytics

At least 3-5 years of relevant work experience

Excellent interpersonal, communication, and analytical skills

Strong organisational, presentation, writing and problem-solving skills

Ability to work under pressure to deliver results

Meticulous and resourceful with a passion to achieve/drive for results

Able to work independently as well as in a team to achieve goals

Hiring Institution: NTU

Nanyang Technological University