Job Description

About NUS IT

NUS Information Technology is the cornerstone to providing reliable, high-performance and secure IT solutions and effective IT governance for the campus. Here at NUS IT, we aim to transform NUS into a borderless computing community providing knowledge at its fingertips by enhancing the use of effective applications and services for teaching and learning.

We drive a culture that is forward-looking. With a strong passion for IT, our people are always striving to improve, push boundaries and innovate with a ""can-do"" attitude. We embrace collaboration, open communication and knowledge sharing. If you see yourself thriving in a dynamic environment and breaking new grounds with innovative ideas, you will find yourself at home in NUS IT.

As part of our team, you can look forward an empowered work environment that allows you to take charge of your own career path. We provide competitive remuneration as well as flexible work arrangements to enable your growth and development. We pride ourselves on our diverse workforce and are committed to transforming NUS into a leading global University shaping the future.

https://nusit.nus.edu.sg/



You will join the Applications (Student Systems) team and be primarily responsible for maintenance and support of IT projects related to the Teaching & Learning business domain. You will need to work closely with business users, technical teams, external vendors, and other stakeholders.

Duties & Responsibilities

Maintenance and Support (90%)

• Facilitate the successful delivery of enhancements as functional lead, covering technical feasibility study, requirement analysis and design, testing and collaborating with IT architecture team or vendors on solution implementation.
• Accountable for the overall successful provision of on-going application maintenance and support to ensure SLAs are met.
• Oversees and/or provides maintenance and support of applications, including amongst others, delivery of enhancements and bug fixes, managing service requests, troubleshooting of problems etc.
• Creates, updates and/or reviews systems artefacts and deliverables to ensure quality and NUS guidelines and polices are met.
• Performs systems and data analysis including analysing existing system/program logic difficulties, and revising the logic and procedures as necessary.
• Handles audit queries, and ensures audit and security compliance are met.
• Liaises closely with business users and build good rapport.
• Work closely with business users in annual IT project planning and enhancement prioritisation.
• Liaise closely with vendors to ensure successful provision of support and maintenance in accordance to contract.

Project Management (10%)

• Accountable for the overall successful delivery of projects.
• Oversees the delivery of projects to ensure that targets are met. This includes, amongst others, conducting user requirement analysis, participating in solution design, planning and executing testing, deploying solution to 'live' etc.
• Creates and/or reviews project artefacts and deliverables to ensure quality and NUS guidelines and polices are met.
• Manages procurement, including amongst others, preparation and publishing tender specifications, evaluating and recommending potential solutions and/or vendors, contract management etc.
• Liaises closely with business users and builds good rapport.
• Liaises closely with vendors to ensure successful delivery of products and/or services in accordance to contract.
• Manages project team to ensure optimisation of manpower resources while maintaining a healthy team morale.

Qualifications

• Degree in Information Technology, Computer Science, Computer Engineering or equivalent.
• At least 6 years within the IT industry, inclusive of 3+ years in a technical role, and 1+ years' experience in project management.
• Good grasp of IT technologies, methodologies, architectures, and best practices.
• Strong business process and analytical skills with the ability to assimilate information quickly, and communicate complex requirements and issues clearly and concisely. The ability to understand the business questions that users are trying to answer is essential.
• Strong oral, written and interpersonal communication skills with the ability to interact and communicate effectively with all levels of management, users and vendors.
• Must be a self-starter and able to work independently with minimal supervision.
• Must be a good team player, proactive in nature, fast learner, highly organised and have a positive attitude.
• Experience with Canvas LMS in the Higher Education industry will be an added advantage.
• Demonstrate continuous professionalism and NUS Core values, viz. innovation, resilience, excellence, respect, integrity.

Covid-19 Message

At NUS, the health and safety of our staff and students are one of our utmost priorities, and COVID-vaccination supports our commitment to ensure the safety of our community and to make NUS as safe and welcoming as possible. Many of our roles require a significant amount of physical interactions with students/staff/public members. Even for job roles that may be performed remotely, there will be instances where on-campus presence is required.

Taking into consideration the health and well-being of our staff and students and to better protect everyone in the campus, applicants are strongly encouraged to have themselves fully COVID-19 vaccinated to secure successful employment with NUS.

More Information

Location: Kent Ridge Campus

Organization: NUS Information Technology

Department : Applications - Students Systems

Employee Referral Eligible: Yes

Job requisition ID : 17699