be responsible for providing a full spectrum of account servicing for new and/or renewal business primarily for SME and existing schemes in all commercial insurance lines. You are expected to develop new and organic business growth by engaging clients proactively.
You will be responsible for...
Managing and growing our existing insurance scheme and SME portfolio; to ensure all customer requests and enquiries are resolved with first-class service.
Driving and developing new business pipelines.
Preparing detailed proposals and presentation decks for new and organic leads or for remarketing where required.
Renewal account management to achieve timely renewal and high renewal retention.
Leading and overseeing the team and provide solutions and assistance to team members on account servicing.
Partnering with insurers to assess and address insurance needs of new and existing customers. You will independently handle quotations, terms negotiations, cost comparisons, placements, post-sales documentations processes including claims or endorsements promptly and accurately.
Reviewing current coverage, renewal dates and regulatory and contractual insurance requirements for existing customers - advising on appropriate coverage, conducting renewal insurance comparisons, and negotiating on premium, terms and conditions on behalf of the customer.
Monitoring Premium Payment Warranty status and ensure customers make premium settlement on time.
Performing other ad-hoc assignments which may be assigned as and when required .
For you to be successful...
We expect you to be able to demonstrate the following key competencies
Customer Focus:
Demonstrates a customer centric mindset by prioritizing customer needs and addressing concerns with a sense of urgency.
Aware of the benefits of offering different service solutions to a diversity of customers and helps support adoption.
Understands the importance of customer feedback and appreciates their points of view.
Collaborative:
Co-operates with team members to resolve problems and achieve goals.
Offers support and contributes to the delivery of shared goals. Displays loyalty and trust to team.
Listens, encourages, and is respectful of others when working together.
Creative:
Looks for new ways to solve problems and execute in ways that add value.
Tries new ideas and approaches.
Communication
Provides others with information they need in a timely manner.
Communicates clearly and actively listens to others.
Communication is specific and fact based using a style appropriate for the audience.
Adaptable:
Handles unexpected requirements and ambiguity in a receptive and calm manner. Resilient when things don't go to plan.
Employs different approaches depending on the situation.
You will require the following qualifications and skills
At least a GCE 'O' certificate holder or above with at least 8 years of relevant experience in insurance industry handling general insurance classes.
Must have a Certificate in General Insurance (BCP, PGI, CGI).
Performance driven and result-oriented with good communication and interpersonal skills.
Able to work independently and as a team player in a fast-paced and dynamic environment.
Good command of oral and written English. Fluency in oral Mandarin Chinese is preferred.
* High attention to details and accuracy.
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