Job Description

Incentive, as a form of nudge for client's programme participants to achieve various healthier lifestyle goals, is expected to continue to grow and scale up. This new role is to ensure smoother management of incentive policy development and governance processes at the board level, while adopting a more holistic view at how the decentralized way of working across stakeholders could benefit or meet the evolving programmatic requirements. The Manager will play an important role to plan, coordinate and work closely with the Incentive Policy Management (IPM) workgroup (comprising of programme, outreach, finance, and audit reps) to define, upkeep, and manage the policy and governance measures.

Job scope

Be the CIP's Point-of-Contact (POC) to proactively engage all the relevant internal and external stakeholders; have an in-depth understanding (strengths and gaps) of the relevant work processes and systems involving incentive policy development, governance and management

Able to share and apply (where appropriate) industry best practices in the rewards/loyalty space

Plays an integral role by being part of the IPM secretariat team which coordinates the activities of the IPM workgroup to work towards reviewing/defining/enhancing policies, standards, processes, roles and responsibilities in the following areas

Incentive Award Guide to ensure award parity across similar activities

Award/issuance management, configuration, and incident management

Customer-care operations and support

Budgeting & finance liability management (of incentives)

Fraud risk mitigation management

Promote alignment of policies and governance measures across all product lines and APP platforms (e.g., Healthy 365, hiSG and LumiHealth)

Maintain strong governance oversight of all measures being implemented.

Ops Admin Management - ensure proper documentation of all related policies, workflows, and approvals

Support for Client's Rewards Programme development

Requirements

Possess a bachelor's degree in Business, Statistics, System Design, or other related discipline

At least 3 years of relevant working experience in policy or governance aspects related to loyalty programme design/development, loyalty operations and execution, project management, and customer engagement (B2B or B2C)

Demonstrated competency in project management, operations planning, execution, and management of project timelines

Self-motivated and able to work independently as well as part of a team across a matrix structure; have good leadership and teamwork qualities to lead, engage, motivate, and work with team members and stakeholders

Possess a strategic, analytical, and organised mind-set, able to produce outcomes and streamline processes.

Possess strong interpersonal skills, demonstrated ability to interact effectively with all levels of an organisation and navigate complex stakeholder relationships

Ability to adapt and be flexible in a fast-paced and dynamic environment.

Possess strong verbal, written and presentation skills coupled with strong influencing skills; advance knowledge of Excel, PowerPoint and Word is a strong plus

Proficient in Microsoft Office tools (e.g. Excel, PowerPoint and Word)

Prior experience working on rewards programme development is a plus

Working Days: 5-day work week (Mon to Fri)

Working Hours: TBC

Contract Period: 2-years

Salary: TBA

Location: Near Outram Park MRT