Job Description

You will be responsible for working with clients and leading Avanade delivery teams in planning, designing, building, testing, and maintaining CRM solutions. Key Role Responsibilities: * Lead and You will be responsible for working with clients and leading Avanade delivery teams in planning, designing, building, testing, and maintaining CRM solutions. Key Role Responsibilities: Lead and review your team's work across all phases of projects (e.g. Plan, Analyze, Design, Build and Test) Direct efforts to defining technical, operational, and user requirements Liaise effectively between customers, IT staff, and business partners to ensure high quality and timely resolution of customer issues Research customer issues that may be non-standard in order to offer solutions Design conceptual architecture and technical solutions Ensure project quality meets standards through KPI identification and testing plan Own partnership with cross-functional technology and design teams to ensure consistent, beneficial client interaction, and solution delivery Ensure off-shore resources are utilized and leveraged appropriately Take active role in sales activities and planning as required Lead continuous improvement efforts to proactively identify potential challenges to customer success and business productivity Technical Requirements Bachelor's degree in a relevant field, such as Information Technology, Business Technology, or Engineering. Minimum of 9+ years of relevant CRM solution experience Understanding of common industry standard business practices supported by CRM Extensive experience with CRM or another business management software (Microsoft Dynamics preferred) Experience working in a Software as a Service (SaaS) environment, Microsoft SQL, HTML, Microsoft ASP, Microsoft .Net, and etc. Basic understanding of relational database concepts desired Has a deep understanding of technical architecture that supports the business application to be implemented. In particular, understands the following: Microsoft Dynamics-specific development environments Dynamics CRM application and platform configuration/extensions capabilities and constraints Integration of Dynamics to other applications Dynamics hardware sizing and architecture Server technologies - Microsoft SQL Server database, Reporting Services and Analysis Services, 3-tier architecture, web servers, and so on. Internet technologies - Microsoft Internet Information Server (IIS), Microsoft BizTalk Server, firewalls, and so on. Excellent client management skills and the ability to work with customers to develop and manage an action plan Experience consulting with external clients on complex projects, including in leadership roles Experience working with global teams on CRM technology implementation and maintenance projects