Job Description

Manager, Customer Engagement Analyst, Credit Payment Products, Alternative Sales

Posting Date: 5 Nov 2023

Location:
Singapore (City Area), Singapore, Singapore, 048624

Company: United Overseas Bank Ltd

About UOB

United Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of more than 500 branches and offices in 19 countries and territories in Asia Pacific, Europe and North America. In Asia, we operate through our head office in Singapore and banking subsidiaries in China, Indonesia, Malaysia and Thailand, as well as branches and offices. Our history spans more than 80 years. Over this time, we have been guided by our values - Honorable, Enterprising, United and Committed. This means we always strive to do what is right, build for the future, work as one team and pursue long-term success. It is how we work, consistently, be it towards the company, our colleagues or our customers.

About the Department

The Retail function provides Personal and Business Banking customers with financial solutions tailored to their needs. We help them manage their money wisely and meet their financial goals through an extensive range of products and services. These include deposit, insurance, secured and unsecured loans, investment and wealth advisory services.

Personal Financial Services
We design and provide products and services that empower our customers to enjoy greater banking convenience while they extract more value from their money. In particular, we are focused on promoting and developing healthy saving and investment practices across generations.

Job Responsibilities

• Assign and distribute service requests, campaign leads daily
• Generate monthly reports and data analysis on sales leads conversions and leads channel performances
• Define key metrics and design dashboards e.g. Qlik that can be used for decision-making and analysis purposes
• Proactively monitor trends in reports and share actionable insights to stakeholders
• Provide ad-hoc data analysis support to synthesize business intelligence for strategic alignments
• Drive supplementary cards acquisition volume & spending through marketing campaigns leveraging on IG, FB & SEM
• Align card activation & retention campaigns & strategy to drive customer activation & spend

Job Requirements

• Recognized university degree with minimum 2 to 5 years of relevant experience working in data analytics related roles & marketing campaigns
• Leverage on the different cards product platforms to drive supplementary marketing campaigns
• Experience in analysing large volumes of data and building dashboards from scratch
• Good command of Excel skills
• Hands-on experience with data visualisation tools such as Qlik
• Strong communicator who can articulate analytical findings and has good interpersonal skills to effectively interact with stakeholders
• Driven and resourceful problem-solver who can be relied upon to deliver results with minimal supervision
• Proven ability to manage multiple tracks in tight timeline and is adaptable to evolving business needs and challenges

Be a part of UOB Family

UOB is an equal opportunity employer. UOB does not discriminate on the basis of a candidate\'s age, race, gender, color, religion, sexual orientation, physical or mental disability, or other non-merit factors. All employment decisions at UOB are based on business needs, job requirements and qualifications. If you require any assistance or accommodations to be made for the recruitment process, please inform us when you submit your online application.

Apply now and make a difference.

Competencies

1. Strategise
2. Engage
3. Execute
4. Develop
5. Skills
6. Experience

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