Job Description

What the role is:At Sport Singapore, we aspire to transform the nation through an active lifestyle designed around innovation, fun and meaningful sporting experiences. Sport has the unique ability to bring people together through play, regardless of age, gender, race, ability or social status. It imparts life values, nurtures character ad builds resilience. It inspires and evokes the Singapore spirit through shared experiences and strengthens our national identity. We help Singaporeans Live Better Through Sport. Sport Singapore is constantly on the lookout for individuals who are passionate about what they do. Anchored in our values of Passion for Sport, Strength through Teamwork and Care for People, we believe in working and playing, not just as a team, but as a family.What you will be working on:ActiveSG aims to be the national movement for sport with an aspiration to be the largest sports club in Singapore, thus it is critical for us to understand and deliver the strategy both to attract members to come on board and to retain them. V2030R seeks to bring Sport as Strategy to bear through a strategy of partnerships to grow mindshare, thus the ability to grow collaborations is a key success factor. Role and Responsibilities: \xe2\x80\xa2 To identify and engage internal and external stakeholders in the effective delivery of the customer engagement roadmap. \xe2\x80\xa2 To acquire required knowledge and understanding of the operating model of the Sport Centre, the technology systems that support the operations as well as our programme and products offering to synergise the deliverables and outcomes. \xe2\x80\xa2 To execute the customer engagement implementation plan within the established timelines and delivery milestones. \xe2\x80\xa2 To conduct regular engagements with internal and external stakeholders. \xe2\x80\xa2 To curate and deliver events/projects with sports centres to drive the narrative of sport as a strategy. \xe2\x80\xa2 To explore and design innovative events/projects through sports, lifestyle activities etc with like-minded organisations to grow mindshare. \xe2\x80\xa2 To implement membership recruitment strategies for both individual and corporates. \xe2\x80\xa2 To brainstorm the development of segment outreach strategies and action plans. \xe2\x80\xa2 To gain segment specific insights and provide feedback to adjust engagement strategies for maximum results and impact. \xe2\x80\xa2 To learn and execute the MMS registration process coupled with providing feedback to the MMS team for continual improvement to the system. \xe2\x80\xa2 To work with internal stakeholders for the development of the self-serve corporate portal. \xe2\x80\xa2 To participate in the design and implementation of the retention and reward strategies for individual and corporate members. \xe2\x80\xa2 To identify and engage partners with customised proposals that will achieve win-win for both parties. \xe2\x80\xa2 To be updated on product offerings. \xe2\x80\xa2 To identify and deliver suitable segment specific product offeringsWhat we are looking for:We are looking for self-motivated individuals who value integrity, teamwork and take pride in going the extra mile to provide excellent service to stakeholders and the community. This individual should be a sport advocate through living an active lifestyle and staying active. In addition, an ideal candidate should possess the following: \xe2\x80\xa2 A Bachelor Degree in Marketing, Communication or similar field \xe2\x80\xa2 At least 7 years of proven experience and/or track record in relevant areas, e.g. membership recruitment and experience, customer experience design \xe2\x80\xa2 Excellent written and verbal communication skills \xe2\x80\xa2 Good project management skills \xe2\x80\xa2 Excellent team player \xe2\x80\xa2 An eye for details \xe2\x80\xa2 Able to multi-task and work under pressure \xe2\x80\xa2 Outgoing and enjoy playing sports The level of offer will commensurate with applicants\' experience and track records. Successful candidates will be offered a 2/3-year contract in the first instance. Only shortlisted candidates will be notified.About Sport Singapore:Why We Do What We Do? Simply because we believe that everyone can live better through sport. At Sport Singapore, we aspire to transform the nation through an active lifestyle designed around innovative, fun and meaningful sporting experiences. Sport has the unique ability to bring people together through play, regardless of age, gender, race, ability or social status. It imparts life values, nurtures character and builds resilience. It inspires and evokes the Singapore spirit through shared experiences and strengthens our national identity. We help Singaporeans Live Better Through Sport.

Sport Singapore