Job Description

Manager, Discovery Designer

Posting Date: 17 Jul 2023

Location:
Singapore (City Area), Singapore, Singapore, 048624

Company: United Overseas Bank Ltd

About UOB

United Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of more than 500 branches and offices in 19 countries and territories in Asia Pacific, Europe and North America. x Our history spans more than 80 years. Over this time, we have been guided by our values - Honorable, Enterprising, United and Committed. This means we always strive to do what is right, build for the future, work as one team and pursue long-term success. It is how we work, consistently, be it towards the company, our colleagues or our customers.

About the Department

We are building and expanding the best digital bank in ASEAN.

Traditional retail banking is changing rapidly, and will change even more in the next 10 years. We fundamentally rethink the retail banking strategy, business model and proposition, to stay relevant and keep up with the challenges that lie ahead in this rapidly evolving landscape.

TMRW (pronounced as "tomorrow") empowers the digital generation with a full suite of banking solutions through a smart, mobile-only app. Our mission is to build and expand the best digital bank in ASEAN. Launched in Indonesia and Thailand as the first mobile only digital bank by United Overseas Bank (UOB) in ASEAN, TMRW offers innovative and simple solutions to help customers stay one step ahead of their finances. Our business model is powered by next-generation artificial intelligence, machine learning, data analytics, user interface design and smartphone capabilities. These include our own digital technology innovations as well as solutions provided through our collaboration with FinTech partners. We embrace a competitive strategy that focuses on customer intimacy, measured by net-promoter-score (NPS).

Since launch, TMRW has won many awards in total, including: Best Digital Bank in ASEAN, Best Digital Bank for Customer Experience and Best Bank for Millennials.
As we enter our next phase of growth, we are looking for entrepreniurial and open minded team players who are keen to learn, enjoy taking on multiple roles, and willing to step out of your comfort zone.
You will be the catalyst of change for UOB and be part of our exciting roadmap in the next chapter of growth. Get ready for an exciting career path in a start-up environment that is diverse and fast-paced, where you will have the opportunity to be engaged in transformative programs, and collaborate with business, and technology teams as well as regional and country stakeholders. We believe in empowering our people, giving them autonomy and ownership of what they do and their successes.
Join us to transform the future of banking and make banking simple, transparent and engaging!

Job Responsibilities

Design Thinking and Research:

At UOB TMRW, we embrace design thinking as a fundamental approach to solving complex problems and delivering exceptional user experiences. Our design team utilises research methodologies to gain insights into our customers\' behaviours, needs, and motivations. By applying user-cantered design principles, we ensure that our products and services align with our customer\'s expectations and enhance their banking journey.

Get to Know the Role:

As a Discovery Designer, you will conduct research activities that drive the design process and inform strategic decision-making. Your work will involve:

• Planning and conducting qualitative and quantitative research studies to gain deep insights into customer behaviours, needs and motivations
• Employing Discovery methodology to uncover pain points and areas of improvement
• Discovering opportunities for solution and innovation by exploring new and ambiguous problem spaces
• Collaborating closely with cross-functional teams (product owners, developers, content designers, product designers) to create innovative design solutions
• Analysing and synthesising research data to identify patterns, trends and key findings and effectively communicating them through visualisations and reports.
• Working closely within the design team to ensure customer insights are integrated into the design process and championing an "Outside-in" approach throughout the organisation.
• Staying updated with industry trends, emerging technologies and best practices in user-centred design and research methodologies.

You will play a pivotal role in enhancing the user experience across our digital platforms and products by leveraging your research insights.

Why This Role is Important:

The role of the Discovery Designer is crucial in driving the success of UOB TMRW\'s digital banking initiatives. By researching and uncovering valuable insights, you will influence the design process, ensure the creation of user-centric solutions, and improve our customers\' banking experiences. Your work will directly impact the success and competitiveness of our digital retail banking space

Job Requirements

What are we looking for:

A team member who shares our mindset and energy:

• User-centric mindset: a deep understanding, appreciation, and empathy for our customers
• Curiosity and inquisitiveness: a natural inclination to ask questions, challenge assumptions, and seek out new insights and perspective
• Flexibility and adaptability: comfortable with change, open to feedback and willing to explore new research methodologies and design approaches
• Analytical and critical thinking: able to gather and interpret data, identify patterns and trends and draw meaningful insights that inform design decisions.
• Continuous improvement: a growth mindset, always pro-actively seeking to opportunities to improve.

A team member who has:

• Proven experience (4 - 5 years) working as a UX researcher/designer or similar roles, specialising in discovery methodology, preferably in face-paced, product-driven environment.
• Strong expertise in conducting various user research methods, including qualitative and quantitative research techniques.
• Exceptional communication and storytelling skills, with the ability to clearly present and articulate research insights to diverse stakeholders.
• Good analytical and problem-solving skills, with the ability to translate complex research findings into actionable design recommendations and insights.
• Experience working in cross-collaborative teams across multiple functions.

Nice to have:

• Experience in the banking of fintech industry
• Experience working across multiple markets and regions
• Experience mentoring and guiding juniors
• Familiarity with design thinking, agile methodologies and iterative design processes
• Master\'s degree in Design, Human-Computer Interaction (HCI), Psychology or a related field.

Join the UOB TMRW team as a Discovery Designer and be part of a dynamic and innovative environment where your work will shape the future of digital banking. We offer competitive compensation, excellent benefits, and growth and professional development opportunities. Apply now to make a meaningful impact on our customers\' banking experiences.

Be a part of UOB Family

UOB is an equal opportunity employer. UOB does not discriminate on the basis of a candidate\'s age, race, gender, color, religion, sexual orientation, physical or mental disability, or other non-merit factors. All employment decisions at UOB are based on business needs, job requirements and qualifications. If you require any assistance or accommodations to be made for the recruitment process, please inform us when you submit your online application.

Apply now and make a difference.

Competencies

1. Strategise
2. Engage
3. Execute
4. Develop
5. Skills
6. Experience

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