Job Description

About UsHeadquartered and listed in Singapore, CapitaLand Investment Limited (CLI) is a leading global real asset manager with a strong Asia foothold. As at 31 March 2024, CLI had S$134 billion of assets under management as well as S$100 billion of funds under management (FUM) held via six listed real estate investment trusts and business trusts, and more than 30 private vehicles across Asia Pacific, Europe and USA. Its diversified real estate asset classes cover retail, office, lodging, business parks, industrial, logistics, self-storage and data centres.About the JobOffice Location: 25 Ubi Road 4, Ubix, Singapore 408621Responsibilities

• Manage day-to-day operations of Global Service Desk, End-User Field Services, and IT asset management with proactive service level management across an organization with a user base of over 10,000 users to ensure that service level targets are met in accordance with SLAs.
• Build, motivate and manage a high-performance team by communicating job expectations, planning, monitoring, coaching and appraising job results, including coaching of staff.
• Support the delivery of End User Technology projects (e.g., Workplace technology, Office productivity and Smart IT initiatives).
• Creates training materials on a range of IT topics and services via technology. These materials will be posted to relevant sites (portals) for the benefit of the entire user community.
• Guidance in managing the overall asset life-cycle process.
• Lead in the End User support process & policy standards to ensure high quality and cost-efficient delivery of the services.
• Attending monthly End-User & HR review meeting to address gaps related to end user.

Requirements

• Bachelor\xe2\x80\x99s Degree in Computer Engineering / Computer Science, or Information Technology related courses.
• At least 5 years of relevant work experience in a large global end user environment preferred
• Leadership experience in providing Service Desk and Field Service support in a global end user environment.
• Knowledge in ITIL and Microsoft Suite (O365) technology preferred.
• Experience in driving the adoption of workplace technology on a global scale with knowledge in AIOps.
• Proactive in learning new tools with minimal supervision.
• Excellent project management, analytical, and organizational skills.
• Innovative thinking with a mindset geared towards service quality and improvement.
• Customer-focused with excellent verbal, written and interpersonal skills.
• Team management experience in outsourcing/third-party vendor support.
• Independent with strong problem solver and able to multi-task

Only shortlisted candidates will be notifiedClosing Statement:At CapitaLand, we advocate fair employment practices, and recruit talents based on merit and fit with our Corporate values. We provide equal opportunity for all qualified persons and build an inclusive workplace regardless of race, gender, age, religious belief or nationality.Only shortlisted candidates will be notified.

CapitaLand