Job Description

COMPANY DESCRIPTION
National Gallery Singapore is a leading visual arts institution which oversees the world\xe2\x80\x99s largest public collection of Singapore and Southeast Asian modern art. Situated at the birthplace of modern Singapore, in the heart of the Civic District, the Gallery is housed in two national monuments - City Hall and former Supreme Court - that have been beautifully restored and transformed into this exciting 64,000 square metre venue. Reflecting Singapore\xe2\x80\x99s unique heritage and geographical location, the Gallery aims to be a progressive museum that creates dialogues between the art of Singapore, Southeast Asia and the world to foster and inspire a creative and inclusive society. This is reflected in our collaborative research, education, long-term and special exhibitions, and innovative programming. The Gallery also works with international museums such as Centre Pompidou, Mus\xc3\xa9e d\'Orsay, Tate Britain, National Museum of Modern Art, Tokyo (MOMAT) and National Museum of Modern and Contemporary Art, Korea (MMCA), to jointly present Southeast Asian art in the global context, positioning Singapore as a key node in the global visual arts scene. In 2020, the Gallery was the only museum in Southeast Asia that received a ranking in The Art Newspaper\xe2\x80\x99s annual global survey of attendance at art museums, taking 20th place. It was the first museum in Asia to receive the Children in Museums Award by the European Museum Academy and Hands On! International Association of Children in Museums in 2018. The Gallery also won the awards for \xe2\x80\x9cBest Theme Attraction\xe2\x80\x9d at TTG Travel Awards 2017, \xe2\x80\x9cBest Attraction Experience\xe2\x80\x9d, \xe2\x80\x9cBreakthrough Contribution to Tourism\xe2\x80\x9d and \xe2\x80\x9cBest Customer Service (Attractions)\xe2\x80\x9d at the prestigious Singapore Tourism Awards in 2016 for its role in adding to the vibrancy of Singapore\xe2\x80\x99s tourism landscape. We offer job opportunities in our dynamic organisation. Working at the Gallery enhances and cultivates your love for the arts, and offers you a chance to be part of the Gallery\'s vision. OUR PEOPLE At National Gallery Singapore, we develop cultural leaders who make the world better. Our people are united by a shared belief in the power and necessity of art, and work together to create meaningful experiences for our visitors.
DESIGNATION : Manager, Innovation (2-year Contract)

RESPONSIBILITIES
Reporting to the Assistant Director (Innovation) the incumbent is responsible for innovation by collaborating cross-divisionally to support the Gallery\xe2\x80\x99s strategic objectives of a) Artistic Excellence, b) Visitor Engagement, and c) Sustainability. The person is required to understand inherent museum business processes and crystalise problem definitions, conduct Proof of Concepts (POC) with relevant divisions, and develop business cases on new initiatives to aid decision making of management. Thereafter, for successful POCs/pilot projects, work with our digital delivery team to incorporate systemically. The role also focuses on the operation of both the Co:Lab X team (the in-house innovation for the Gallery) as well as the Gallery Y-Lab (Innovation Accelerator). Through Y-Lab, the Gallery runs an annual foundry program which fosters collaboration between start-ups, venture capitalists and culture domain experts, to transcend the business of museum by keeping abreast the latest trends and technology.
RESPONSIBILITIES

• Shape Strategy - influence the future of visitor engagement by co-developing a strategic roadmap for increasing participation across the Gallery\xe2\x80\x99s existing and future channels, while being cognisant of the Gallery\xe2\x80\x99s needs and resources.

• Special Projects Management \xe2\x80\x93 Drive and deliver transformational projects at the Gallery with the support of cross-divisional teams and potential partners (e.g. vendors, startups, big tech firms). You will also be involved in key transformational workgroups around the Museum and Art Experience.

• Operational Excellence \xe2\x80\x93 Ensure project sustainability and by collaborating with our digital delivery team during/post innovation pilots for proper integration into our Gallery tech stack (where applicable). You will also be responsible to maintain/enhance the Y-Lab showcase area in collaboration with our foundry vendor, who\xe2\x80\x99s role will be to provide the pipeline of start-up projects.

QUALIFICATIONS

• Positive Attitude
  • To influence your own destiny, to pursue your interest across functions and geographies, where a job title is not considered a destination, but a starting point
  • Analytical, meticulous, adaptive, and a fast-learner who is willing to take innovative approaches to develop a high performing visitor-centric institution
  • Well-organised, with strong process management skills and can establish and work to priorities

• Behaviour Architect
  • Passion for researching and co-creating experiences that resonate emotionally with people, with qualitative and quantitative data to support decision-making
  • At least bachelor\xe2\x80\x99s degree in Consumer Market Research, Data Analytics / Science, User Experience (UX), a related design or behavioural science discipline
  • Ability to support innovation recommendations through research synthesis and delivering actionable insights for management via email reports and intelligence dashboards (e.g. PowerBI)
  • Ability to automate boring routines through Robotic process automation tools or codes (e.g. Python, R scripting etc.)

• 360\xcb\x9a Diplomacy
  • Strong interpersonal skills and ability to build trust and productive relationships.
  • Strong project and people management skills. Self-motivated to function as a project leader, as well as an individual contributor.
  • Excellent levels of spoken and written English, with additional languages as bonus

• Quick Thinking and Ability To Connect the Dots
  • Through Design thinking approaches, effectively communicate research findings, conceptual ideas, detailed design, and design rationale both verbally and visually
  • Aptitude for aligning and pitching in a succinct/easily understood manner the intersection between business/project needs and system requirements across differing viewpoints

• Working knowledge of Microsoft Office Suite is essential, with ability to adapt and learn new applications quickly

• Experience in marketing, programming, audience development, and/or service quality in arts and cultural, lifestyle, or attractions markets would be a bonus

OTHER INFORMATION
This is a 2-year contract position