Job Description

Company Description

Visa is a world leader in digital payments, facilitating more than 215 billion payments transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable and secure payments network, enabling individuals, businesses and economies to thrive.

When you join Visa, you join a culture of purpose and belonging - where your growth is priority, your identity is embraced, and the work you do matters. We believe that economies that include everyone everywhere, uplift everyone everywhere. Your work will have a direct impact on billions of people around the world - helping unlock financial access to enable the future of money movement.

Join Visa: A Network Working for Everyone.



Team Summary

Visa Innovation is a global team that drives Visa's innovation agenda and support Visa's clients and partners in designing and accelerating new digital solutions that advance the future of commerce. Visa runs innovation centers in various regional headquarters, and this position is for Visa Innovation Center in Singapore which covers all major markets in Asia Pacific including Australia, Singapore, Japan, China, India, Indonesia, and Thailand amongst others. The team believes in curiosity, experimentation, continuous learning, respectful collaboration, inclusion, empathy, resiliency and fun!

What a Manager, Innovation Client Engagement does at Visa

We are looking for a talented individual to support client Innovation Engagements in Asia-Pacific. The individual will be highly involved in key deliverables within client projects that have quick turnarounds. This role would ideally suit someone who enjoys working in a small team of humble and talented people, solving complex problems, and operating in a fast-paced environment.

To excel in this role, the candidate should possess the ability to plan ahead, think critically and lead from the front. She/He should also have strong degree of initiative and be driven to deliver a positive impact. A successful Manager will also need to exemplify the human-centered design ethos, and apply it at the highest level consistently across all projects.

Core Responsibilities

To support priority areas across the Innovation Centre's mandate, including but not limited to:

Client Engagements & Product Development & Delivery Process (PDDP)

• Support project scoping and approach development, ensuring alignment with client and Visa objectives
• Structuring client workshops to craft a holistic solution with a cross-functional team of designers, product managers, solution architects and marketers from both Visa and client side
• Designing and delivering qualitative (e.g. ethnographic studies) and quantitative research to understand user needs and market landscape
• Facilitate breakout groups and smaller ideation sessions, and rapidly convert ideas into working prototypes, mashing together solutions/capabilities that exist within Visa or externally
• Independently create client deliverables which include the value proposition, UI/UX, product roadmap, go-to-market strategy, commercials, solution architecture and development plan
• Support junior team members assigned on project by providing guidance on specific tasks, defining timeline, and reviewing deliverables
• End-to-end project management and ownership (i.e. work planning, status updates, reporting)

Thought Leadership & Knowledge Management

• Support the development of thought leadership pieces to position Visa as the industry leader on payments and innovation
• Conduct research into topic areas, providing design inputs, content write-up, & project management
• Drive knowledge management, training, and other initiatives to impart Innovation best practices and knowledge across internal and cross-functional stakeholders

Why this is important to Visa

The Innovation Centre is at the forefront of developing and deploying latest payment solutions for clients, partners, and the ecosystem. A successful candidate will accelerate this process, cementing Visa's position of being the payments leader globally.

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office two days a week, Tuesdays and Wednesdays with a general guidepost of being in the office 50% of the time based on business needs.

Qualifications

What you will need:

• Strong understanding of trends and themes in payments and commerce. Futurist outlook and passion for technology innovation. Understanding of Visa business and organization strongly preferred
• Minimum 6 years of work experience with at least a few years of experience in innovation / design consulting or digital product development
• Experience in translating ambiguous client requirements into meaningful project scope and structuring the right project approach to get to the desired outputs
• Proven experience in managing complex, cross-functional projects, with the agility and influential skills to work collaboratively with external and internal stakeholders across markets and functions
• Excellent verbal and written communication skills, knowledge of other Asian languages a plus
• Minimum of Bachelor's degree, MBA or Master Degree highly desirable
• Comfortable interacting, interviewing and iterating with people through exploration of new concept, prototyping (low and high) and testing

Please Note: Due to the COVID-19 pandemic and the evolving visa/travel restrictions in place, we are currently only able to extend offers to candidates with the right to work in Singapore. We are keeping the situation under close review and will adjust accordingly should the restrictive measures be lifted.

Additional Information

Visa has adopted a COVID-19 vaccination policy. As a condition of employment, all employees based in Singapore are required to be fully vaccinated for COVID-19, unless a reasonable accommodation is approved or as otherwise required by law.