Job Description

Job Function

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Information Technology

Job Summary

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The Manager - Infrastructure (Information Technology) provides direction for the design, implementation, and maintenance of the physical and/or virtual infrastructure. He/She develops and implements operating policies, strategies and tactics. He/She sets the direction for the methodologies, tools and frameworks used in the infrastructure design and builds a strong partnership with key stakeholders from a strategic and operational perspective to ensure alignment with business requirements and expectations.

He/She is a strong leader, with a broad sense of perspective and the ability to influence key internal and external stakeholders. He/She is strategic in his/her approach to managing resources and developing capabilities within the team.

Job Responsibilities/Key Tasks(External)

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Plan infrastructure operations and maintenance strategy

Advise the business on infrastructure operations and maintenance related issues

Recommend process, product or service improvements, resource optimisation and cost savings

Partner with stakeholders to define infrastructure operations and maintenance requirements for new technology implementations

Anticipate internal and/or external business challenges and/or regulatory issues

Forecast financial, physical, and human resource needs to meet established objectives

Manage infrastructure and infrastructure implementation

Organise managers, engineers and technical specialists to perform day-to-day activities around infrastructure implementation

Control the prioritisation of requirements and allocation of staff, budget and equipment resource

Update senior leaders on the status of implementation and expansions of infrastructure

Coordinate complex and major implementation rectifications

Provide incident resolution guidance

Schedule activities to ensure continuity of service and prompt resolution of issues

Monitor response and resolution time on live incidents

Analyse enquiries to identify recurring user problems, recommend solutions, and to identify areas where service can be improved

Respond to more complex, escalated enquiries from team members

Develop problem solving guidelines, checklists, or materials to assist staff to respond to user problems

Oversee disaster recovery planning and testing

Manage projects

Assign team members to projects

Supervise the execution of day-to-day infrastructure operations, system installations and integration

Guide engineers toward performing services on time, within budget and in accordance with business requirements

Maintain oversight of complex infrastructure operations and maintenance projects end-to-end as required

Monitor overall infrastructure performance, capacity and resource utilisation

Drive resource and cost optimisation across projects

Develop infrastructure operations and maintenance project plans

Initiate plans to respond to request on more infrastructure and system resources

Update senior leaders on project status, resource optimisation and cost savings

Manage teams

Oversee team management including budgets, forecasting, work allocations and staffing

Develop staff through ongoing coaching, mentoring and career discussions

Define common goals, direction and accountability among staff

Drive effective performance management practices within the department in accordance with organisation policies and procedures

Job Requirements

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Professional Qualifications & Relevant Experience

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Bachelor's Degree (or equivalent professional qualifications) in a relevant field

- 7-10 years of relevant experience will be preferred