Job Description

Key Responsibilities:

The Key Account Management will be a key contact point for End to End process and services including, internal & External function. Internal functions include channel operation, Marketing, operation, Customer service, and Technology functions to manage aCommerce service to brand and improve the customer experience. Developing relationships with the marketplace and new channels is also a key part to drive client\'s sales coverage and growth. Managing brand and channel portfolio to deliver growth to clients. The ideal candidate would have key skills as a fast learner, high interpersonal skill, logical thinking, problem solving, high responsibility, prioritizing and initiative thinking. The role will require a combination of financial, business development and account management skills.

Responsibilities:

Performance Management

• Manage overall account profitability via P&L management
• Ensure all clients and channels are successfully on-boarded on time and deliver KPI on track
• Manage to maximize GMV with day-to-day collaboration with client and channels
• Customer budget management and P&L execution including reimbursement to deliver agreed GMV, Take Rate, and Profit
• Ensuring optimal product presentation and visibility on online channels
• Leading all initiatives across different services
• Coordinating with internal cross function and external parties
• Establish and monitor progress against key performance indicators.

Partner Service

• Responsible for client relationship and retain client satisfaction
• Serve as the \xe2\x80\x9cface of aCommerce\xe2\x80\x9d and primary point of contact for client executives and key stakeholders at each assigned account
• Advising clients on how to increase online sales through merchandising, promotion planning and onsite marketing activities
• Managing fast-growing e-commerce sales of large brand owners through their own web-store or other online channels and initiative channel
• Ensuring that regular reviews are carried out with customers, to ensure that their needs are being met and that excellent customer service is achieved and, developing future improvements/services for the customers.
• Identifies and anticipates additional opportunities for enhancements, improvements or new services with existing clients
• Inventory management including forecast, ordering and DOH controlling
• Works with other departments to ensure that everything is ready for go-live: warehouse, call center, web dev etc; Ensures that no processes or set up have been overlooked
• Present analysis and recommendations to key stakeholders both client-side and internally

Leadership and Teamwork

• Individual contributor in key account
• Able to lead project relating with responsible account and category
• Able to be mentor for key specialist that leads from account activities
• Able share knowledge and team player

Business Development

• Contract Management by helping translate the outlined solution into a high level initial statement of work (SOW) and helps secure the client\'s agreement in sales meetings with the prospect or client (system & integration options, cost model, forecast value, activity planning, requirements definition, etc.)
• Working closely with solution design and business development to manage key customers (existing and new), thereby improving turnover and profitability
• Scope of Work (SOW) & Trade Agreement management for existing accounts and input industry insight to SD for new customers.

Qualifications & Skills:

• Has a minimum two (2) years of working experience in an ecommerce company, internet start-up or in an international brand (e.g. FMCG, retailer or consulting industries)
• Previous experience in social commerce, online media, marketing would be a strong point
• Hands-on experience handling Brand / Account in marketplaces is a plus
• Good knowledge of Excel, PowerPoint and ability to quickly adapt to new software and tool
• Superior communication skills in English, written and oral
• Candidate must be proactive and have a problem-solving attitude to client and/or business problems
• Very strong commercial and client-facing abilities
• Demonstrated ability to exceed client expectations and incorporate urgency and strong service ethic into all aspects of the job
• Entrepreneurial spirit, not afraid of risks and challenges
• Analytical, data driven mindset and detail oriented
• Successful record of communicating and engaging cross functional teams
• Ability to lead projects relating with responsible account and category
• Ability to coach and train key specialists effectively to produce high amounts of results

About aCommerce

aCommerce is the leading ecommerce enabler and e-distributor in Southeast Asia, delivering retail solutions for global brands such as L\'Oreal, Samsung, and Unilever. Founded in May 2013, aCommerce has over 700 staff across offices and fulfillment centres in Singapore, Thailand, Indonesia and the Philippines.

The company is committed to equal opportunities for all of employees and to a work environment free of discrimination and harassment. All employment decisions at aCommerce are based on business needs, job requirements and individual qualifications, without regard to race, religion or belief, gender, sexuality, age, family or parental status, or any other status that may be protected by the laws or regulations in the locations where we operate. We do not tolerate discrimination or harassment based on any of these characteristics.

aCommerce DNA

Everyone in aCommerce lives by a set of core values that we call our DNA. These core values serve as the guide in how we work towards our common goals and targets.

• Customers above all: The customer is at the heart of everything we do. Their success is our success.
• Lead by example: Earn respect through hard work and perseverance, not seniority.
• Solve problems: A \xe2\x80\x9ccan do\xe2\x80\x9d attitude solves a multitude of problems.
• Lean on your teammates: Replace \xe2\x80\x9cI\xe2\x80\x9d with \xe2\x80\x9cwe\xe2\x80\x9d. Collaboration brings you a long way.
• Keep it real: Our diversity makes us strong, we treat each other equally and respectfully.

The aTeam is made up of highly ambitious individuals driven to innovate, build and succeed and is always looking for like-minded self-starters to join.

aCommerce