Job Description

Primary Details Time Type: Full time
Worker Type: Employee
Responsible for developing a total enterprise capability framework to achieve strategic and current operational objectives. Responsible for defining and fulfilling current and future operational capability requirements for all business towers, i.e. Insurance Services, and Enterprise Services. Responsible for defining the governance over the management of various technical knowledge and expertise across the organization
Primary Responsibilities

• Develops overall technical capability development strategy to ensure performance and productivity of newly onboarded or redeployed employees
• Develops and provides governance of technical capability teams across the GSSC
• Defines and monitors performance parameters that need to be monitored post capability development intervention
• Defines centralized and strategic governance over established technical teams
• Reviews all technical capability development processes, including process training, internships and the like to ensure 1) relevance to the business; 2) consistency of implementation across business towers and; 3) positive impact on business productivity
• Consults with stakeholders to appropriately define and develop capability improvement interventions to enhance performance meet productivity targets of the production team
• Designs and manages capability development approaches and techniques and selects the appropriate approach vis-à-vis business tower needs.
• Establishes job-based tollgates to intermittently measure impact of CapDev initiatives to performance
• Delivers, facilitates effective leadership development programs
• Defines governance for certification process of subject matter experts as learning practitioners in the business towers, under designated technical teams (where applicable)

Required Education

• Bachelor's Degree or equivalent combination of education and work experience

Required Experience

• 7 years relevant experience

Required Licenses/Certifications

• Instructional Design certification preferred but not required

Preferred Competencies/Skills

• Critical thinking and analytical skills
• Change Management
• Performance Consulting
• Business Partnering and Stakeholder management
• Strong problem solving and negotiation skills
• Outstanding facilitation and presentation skills
• Outstanding communication skills, clearly conveys message both in verbal and written forms

Preferred Knowledge

• Advanced knowledge of learning management and technical training/ capability development delivery
• Advanced knowledge of instructional design and adult learning principles
• Advanced knowledge of training practices and processes
• Intermediate to advance knowledge of project management
• Basic to intermediate knowledge of general insurance or shared services functions

QBE Cultural DNA

• Everything we do at QBE is underpinned by our DNA (which interlinks seven cultural elements) – because we know it's not just what we do that matters, it's how we do it that makes the difference. We expect all employees to role model and inspire the right behaviours that link to our cultural elements:-We are customer-focused-We are technical experts-We are inclusive-We are fast-paced-We are courageous-We are accountable-We are a teamAll employees are expected to adhere to QBE’s Code of Ethics and Conduct and apply sound risk management practices

US Only - Disclaimer

• To successfully perform this job, the individual must be able to perform each essential job responsibility satisfactorily. Reasonable accommodations may be made to enable an individual with disabilities to perform the essential job responsibilities.

Job Type

• Manager

Global Disclaimer

• The duties listed in this job description do not limit the assignment of work. They are not to be construed as a complete list of the duties normally to be performed in the position or those occasionally assigned outside an employee’s normal duties. Our Group Code of Ethics and Conduct addresses the responsibilities we all have at QBE to our company, to each other and to our customers, suppliers, communities and governments. It provides clear guidance to help us to make good judgement calls.

How to Apply:
To submit your application, click "Apply" and follow the step by step process.
Equal Employment Opportunity:
QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates.