Job Description

KPMG Business School is at the forefront of a deep transformation in the way knowledge is created and learning is delivered. Unrelenting rapid change means that business professionals need to constantly learn to stay relevant. At KPMG, we are both generating new intellectual capital and delivering it fast to our clients.
We are looking for a dynamic and motivated individual to join our KBS team as a Manager, Learning Experience/ Operations.

The role involves:

• Being a learning operations expert providing advice to stakeholders on learning operations matters
• Oversee and/ or provide learning operations support by setting up and launching learning program as required by learning programme owners/ trainers - include virtual classroom, in-person training, web-based training (e-learning) and other training modalities
• Understand key requirements of the learning programmes and recommend appropriate implementation plans based on KPMG L&D policies and processes and regulatory/ compliance requirements e.g. mandatory training, Continuous Professional Education (CPE) requirements
• Manage Learning Experience team and work with learning programme owners/ trainers to ensure successful delivery of learning programmes to provide positive online or offline learning experience
• Utilise the Learning Management System to manage all learning activities and learning completion data
• Provide troubleshooting support by performing operational review, identifying operations related issues and solutions and take actions for continuous improvement aiming for operational excellence
• Able to manage end-to-end operations for training/ professional certifications - from sponsorship arrangement to completion
• Manage financials of learning operations to ensure that they are within budget, that approvals are obtained, and invoices are handled
• Help to ensure employee learning compliance to Continuing Professional Education (CPE) requirements by providing relevant data and reports to Analytics & Reporting team
• Drive quality of programmes by managing collection of feedback and analysis of results

The ideal candidate should possess:

• Bachelor's degree from an accredited college or university
• Around 8-10 years of managing training operations in a professional services firm or highly regulated industry such as Financial Services or Insurance
• Experience in using Learning Management System (SAP/ SuccessFactors) and Kaltura platform
• Understanding of ACRA/ ISCA training requirements is an added advantage
• Continuous improvement mindset, strong interest for operational excellence, process improvement aptitude and problem-solving capabilities
• Excellent planning and organizing skills
• Self-driven attitude with a high level of autonomy and able to manage a Learning Operations team

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Only shortlisted candidates will be contacted by KPMG Talent Acquisition team, personal data collected will be used for recruitment purposes only. At KPMG in Singapore we are committed to creating a diverse and inclusive workplace. We believe that diversity of thought, background and experience strengthens relationships and delivers meaningful benefits to our people, our clients and communities. As an equal opportunity employer, all qualified applicants will receive consideration for employment regardless of age, race, gender identity or expression, colour, marital status, religion, sexual orientation, disability, or other non-merit factors. We celebrate the different talents that our people bring and support every staff member in their journey to achieve personal and professional growth. One of the ways we do this is through Take Charge: Flexi-work, our flexible working framework which enables agile and innovative teams to help deliver our business goals.

Only shortlisted candidates will be contacted by KPMG Talent Acquisition team, personal data collected will be used for recruitment purposes only.

At KPMG in Singapore we are committed to creating a diverse and inclusive workplace. We believe that diversity of thought, background and experience strengthens relationships and delivers meaningful benefits to our people, our clients and communities. As an equal opportunity employer, all qualified applicants will receive consideration for employment regardless of age, race, gender identity or expression, colour, marital status, religion, sexual orientation, disability, or other non-merit factors. We celebrate the different talents that our people bring and support every staff member in their journey to achieve personal and professional growth. One of the ways we do this is through Take Charge: Flexi-work, our flexible working framework which enables agile and innovative teams to help deliver our business goals.