Job Description

Manager/Senior Manager, DU AP Strategy Project: Operations Design & Implementation Lead

Date: 15-Aug-2022

Service Line / Portfolios:

Location: Singapore, Singapore, SG


Title: Manager/Senior Manager, DU AP Strategy Project: Operations Design & Implementation Lead

What impact will you make?

At Deloitte, we offer a unique and exceptional career experience to inspire and empower talents like you to make an impact that matters for our clients, people and community. Whatever your aspirations, Deloitte offers you a highly inclusive, collaborative workplace and unrivalled opportunities to realize your full potential. We are always looking for people with the relentless energy to push themselves further, and to find new avenues and unique ways to reach our shared goals.

So what are you waiting for? Join the winning team now.

Work you’ll do


If you were typing phrases into a search engine for this role you might use:

• Expand my opportunities to work in Asia Pacific;
• Gaining a truly multi-cultural experience;
• Strategy & Operations
• Capital projects & infrastructure development;
• Design world-class services for Hospitality, Learning & User-Experience.
• Manage big, audacious projects!

This role is an opportunity for you to join the Deloitte University Asia Pacific (DU AP) team as the Operations Design & Implementation Lead. You will work as part of a multi-disciplinary team that is developing and will implement a multi-campus strategy across 3-5 locations in Asia Pacific for Deloitte University.


We are looking for an individual who will drive the design and implementation of the operations of each individual campus as well as for the combined portfolio. This involves structuring the business ‘life-cycle’ of each campus in alignment with the regional portfolio. This includes:

• Delivery of the Deloitte University brand and experience standards.
• Developing and delivering curriculum & content related policies.
• Establishing facility & hospitality operator management protocols including explicit service level agreements & performance indicators.
• Developing operational processes to support calendar planning, resource allocation, the selection and contracting of vendor services, budgeting & financial control.
• Establishing processes related to learning design and deployment & program administration (delivery optimisation, faculty pool management, measurement etc.).

The role will work closely with counterpart teams in each campus jurisdiction and will guide, counsel, and support these teams by bringing his / her experience to bear. The role will require the maturity to engage with teams from other cultures and geographies and the ability to constructively engage these teams to deliver an outstanding result.


The candidate will develop a framework to guide the establishment of robust operations at each campus to meet service criteria consistent with the DU AP experience requirements.


Achieving this will require the successful candidate to:

• Design the overall operations framework.
• Co-design the operations model for each site in collaboration with each campus team.
• Deliver the agreed model by engaging and working with the DU AP campus teams, 3rd party hospitality operators and internal Deloitte learning, experience & operations teams.

The candidate will need to be able to work in multi-cultural environments, possess strong interpersonal skills and be able to operate collaboratively across diverse regional teams and the core DU AP team. The role will demand the navigation and facilitation of effective relationships with a range of external parties including hospitality operators, experience designers, property managers and sub-contractors across Asia Pacific. Prior project experience and exposure in these fields would be advantageous.


The role’s primary responsibilities will be to:

• Develop & implement a scalable, end to end, operational roadmap covering the preparation, ramp-up & run activities for any designated campus.
• Establish operational excellence through the development and implementation of enabling infrastructure (i.e., standard operating procedures, service level agreements, measurement & management protocols) at both campus & portfolio levels.
• Lead regular discussions with relevant counterparties (e.g., IT, Learning, operations delivery resources) and support executive engagement with key stakeholders.
• Assist campus teams in project planning, defining scopes of work and the execution of ramp-up activities, workshops, etc.
• Support and provide input into vendor selection & contracting processes.
• Engage with and manage external consultants and vendors as part of ramp-up phase.
• Provide advice and guidance on operating budget structures, cost estimates, data analysis, user-experience design & feedback loops; etc.

The role will be based in Asia Pacific and will report directly to the DU AP Strategy & Operations Lead. The successful candidate will not be required to relocate. Daily project coordination & activities etc. will occur using Zoom or MS Teams. Travel will be required as governmental and Deloitte restrictions ease to ensure that the successful candidate can engage effectively with his / her counterparts and the supporting teams for each campus in addition to appointed operating partners.

Your role as a leader

At Deloitte, we believe in the importance of empowering our people to be leaders at all levels. We expect our people to embrace and live our purpose and shared values, challenging themselves everyday to identify issues that are most important to our clients, our people and the communities, and to make an impact that matters. In addition to living our purpose, Senior Managers across our Firm are expected to:

• Establish a strong leadership brand by inspiring others through passion, integrity, and appreciation.
• Create opportunities to drive impact by leveraging each person’s strengths to build high performing teams.
• Apply deep knowledge of trends and activity to drive continuous improvement.
• Build lasting relationships across a diverse network.
• Translate and communicate broader strategy into a convincing team vision and goals, in order to align the team and sets priorities to achieve objectives.
• Actively contribute to building the talent pipeline by championing a talent experience that attracts, develops and retains top talent and high performing teams.
• Manage diverse teams within a highly inclusive team culture where team members feels supported, respected and engaged.

Requirements

• Bring strong process design and stakeholder engagement capabilities.
• Have experience in working on long-term, asset intensive projects, preferably with extensive exposure to hospitality projects.
• Have a minimum of 7-8 years of experience in Advisory services related to projects involving Strategy & Business design, Core operations / organisation transformations, Customer strategy and KPI development & analysis.
• Bring a problem-solving mindset and detail-orientation while being able to think and engage with the project’s macro-context and needs in mind.
• Be comfortable and demonstrate experience in managing diverse, cross-generational teams.
• Have strong English language skills and the ability to express her/his views simply and clearly to others.
• The ability to communicate proficiently in Asian languages such as Japanese, Mandarin and / or Korean would be a significant advantage.

Due to volume of applications, we regret only shortlisted candidates will be notified. Candidates will only be contacted by authorized Deloitte Recruiters via firm’s business contact number or business email address.




Requisition ID: 92101
In Singapore, the services are provided by Deloitte and other related entities in Singapore("Deloitte in Singapore"), which are affiliates of Deloitte Southeast Asia Ltd. Deloitte Southeast Asia Ltd is a member firm of Deloitte Touche Tohmatsu Limited. Deloitte in Singapore, which is within the Deloitte Network, is the entity that is providing this Website.