Job Description

Responsibilities

• Manage and oversee company Net Promoter Score (NPS) across Singapore, Philippines, Laos, and Cambodia.
• Establish a local NPS & Voice of Customer data identification system; analyze customer complaints and identify product and service improvement opportunities.
• Produce regular analysis reports; present findings to the company and offer strategic decision-making guidance.
• Develop customer complaint handling standards and processes; track dealer complaint resolution and assess the effectiveness of closed-loop handling.
• Conduct research and surveys targeting customers, distributors, and aftersales services.
• Score and compare performance across sectors; conduct analysis and propose areas for improvement.
• Provide a comprehensive overview of the BYD NPS landscape.
• Conduct NPS audits and checks and manage the NPS database.
• Audit 4S, 3S, and 1S automotive shops to ensure compliance with CI, VI, and other requirements.
• Support these functions with overseas travel, particularly in the Southeast Asia region.
• Oversee NPS support, including research, surveys, analysis reports, and decision-making recommendations.

Requirements

• Bachelor\'s degree in business, marketing, or a related field.
• At least 5 years of working experience in an automotive distributor or dealer environment.
• Proficiency in Microsoft Office (Word, Excel, PowerPoint, etc.).
• Possess with software and IT knowledge.
• Ability to communicate effectively and coordinate with colleagues at China HQ.

Tan Cheu Hoon, Fenny EA License No.: 02C3423 Personnel Registration No.: R22105896Please note that your response to this advertisement and communications with us pursuant to this advertisement will constitute informed consent to the collection, use and/or disclosure of personal data by ManpowerGroup Singapore for the purpose of carrying out its business, in compliance with the relevant provisions of the Personal Data Protection Act 2012. To learn more about ManpowerGroup\'s Global Privacy Policy, please visit https://www.manpower.com.sg/privacy-policy

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