Job Description

What the role is:
The Early Childhood Development Agency (ECDA) is the regulatory and developmental agency for the early childhood sector in Singapore and oversees key aspects of children's development below the age of seven across both kindergartens and child care centres. Officially launched on 01 April 2013, ECDA is an autonomous agency jointly overseen by Ministry of Education (MOE) and Ministry of Social and Family Development (MSF) and is hosted under MSF. We are looking for a responsible and self-driven individual to be part of the Operations Management Branch under the Transformation (TFN) department in the Early Childhood Development Agency (ECDA). The successful candidate will be involved in supporting operational excellence and service delivery improvements across preschool subsidy schemes to support families through affordable and quality preschool education.
What you will be working on:

• Process and Policy Support: Support policy and system enhancements whilst managing documentation and identifying workflow improvements with Operations Administration teams. o Training and Service Delivery: Develop and deliver training programmes to enhance service competencies of Operations Administration officers and contact agents, aiming to reduce operational feedback volume. o Content and Knowledge Management: Review and maintain ECDA website content, AskGov materials, SOPs, guidelines, and subsidy repositories to ensure accuracy and accessibility. o Communications: Manage mass communications, internal training delivery o Innovation and Digital Transformation: Champion digital transformation initiatives, oversee technology implementations, evaluate emerging tools and platforms, and lead change management efforts to enhance operational efficiency and service delivery. If you are looking for a position that enables you to make a difference and contribute to the future of the early childhood sector, this is the job for you.

What we are looking for:
Functional/Technical Competencies o Experience in policy development and implementation o Knowledge of content management systems and digital platforms o Understanding of government operations and service delivery frameworks Behaviour Competencies and Traits o Strong analytical and process improvement skills o Excellent communication and training delivery capabilities Generic Competencies o Good writing skills o Able to work independently and in teams o Service-oriented, resourceful and meticulous
About Ministry Of Social And Family Development:
"We are Professionals with Passion for People" The Ministry of Social and Family Development (MSF) develops the "heartware" for Singapore through our policies, community infrastructure, programmes and services. Our mission is to nurture resilient individuals, strong families and a caring society that can overcome challenges together. We are committed and passionate in developing a strong social service sector, and play key roles in shaping the future of Singapore. Through these efforts, we hope to play a part in helping our citizens achieve their hopes and aspirations for themselves and their families. A career in MSF is a challenging and fulfilling one that allows you to make a difference in shaping the lives of Singaporeans. If you are driven and enjoy working in a fast-paced environment, we welcome you to be part of the MSF Family!

Skills Required