Job Description

COMPANY DESCRIPTION
Mercatus Co-operative Limited was incorporated in May 2011 under the Co-operatives Societies Act and is one of the NTUC social enterprises under the NTUC Enterprise family. It is our vision to own and manage strategically located shopping malls in the heartlands of Singapore to provide NTUC social enterprises with retail space to serve the daily needs of working families. Through our investments, we aim to generate sustainable long term returns for the Labour Movement. We are proud to house many of the NTUC social enterprises in our properties so that union members, residents and visitors to the malls are able to enjoy affordable and quality products and services.
DESIGNATION : Manager, Operations (Retail Mall / Facilities Management)

RESPONSIBILITIES
Based in the mall, you will lead the mall operations team in managing the daily operations, maintenance and upkeep of the mall facilities operations including M&E maintenance, fire safety and security of the mall building. You will oversee regular building and M&E inspections, compliance to authorities’ requirements and management of service contractors to effectively achieve the highest standard.

• Be responsible for planning and implementing preventive maintenance programme for the mall, service/maintenance term contracts administration and management, as well as implementation of Asset Enhancement Initiative (AEI) projects.
• Manage mall operation expenditures, tender specification and process, tenancy fitting-out and reinstatement works.
• Ensure that all operational issues and emergencies are attended promptly and rectified with minimal inconvenience and disruption.
• Develop and implement preventive/corrective maintenance programs for M&E installations.
• Manage a team of in-house maintenance technician, requisite M&E equipment/parts and attend to complaints relating to M&E services.
• Develop and implement fire emergency plan, fire safety audit, maintenance plan for security surveillance systems and carpark facilities to achieve highest standard of safety and security.
• Requisite safety and security equipment and parts as well as follow up and investigate incidents or complaints relating to fire safety and security in the shopping mall.
• Follow through the tender, evaluation and recommendation of service or term contracts, as well as its administration and management.
• Conduct general inspection to identify services for rectification and oversee contractors’ performance in accordance with contractual work scope and timeline of completion.
• Assist in implementation of Asset Enhancement Initiative (AEI) projects, whenever required.
• Prepare yearly and ad-hoc budget and forecast for property management in the mall.

QUALIFICATIONS

• Passionate about facilities management.
• Able to interact with various stakeholders from all levels.
• At least 3 years of experience in leading a team.
• Possesses excellent communication skills, able to work independently and perform under pressure and tight deadlines.
• Possesses at least a Diploma in Real Estate/Building/Facilities Management, Engineering or related disciplines.
• Have at least 8 years’ experience in similar capacity with working knowledge in shopping mall’s maintenance, fire safety and security system, local codes and regulations.

OTHER INFORMATION
Location: Thomson Plaza Working days: Monday - Friday