Job Description

What the role is:

• To be responsible for the day to day operation of the facility ensuring quality standards are maintained at all times; ensuring all equipment, rooms and bookings are set up correctly and on time as required by the PAssion Wave outlet\'s programmes.

• To market, plan and develop quality programmes in promoting and increasing engagement with residents thru waterfront lifestyle activities, forming of Interest Groups (IGs), recruitment of Wecare Volunteers and networking with partners. These include conceptualising and implementing strategies in the areas of customization, community engagement and communications.

• To build and maintain relationship with potential, new and current partners and also increase and collaborate with residents and partners on new initiatives and programmes and gather ground sensing.

• To monitor and supervise the PAssion Wave outlet in providing quality customer service and safe water sports & waterfront lifestyle courses/ programmes/activities for young families, PMETs and the youths.

• To improve operational management systems, ensure processes are correct, cost effective and timely and maintain best practices that guarantee PA\'s well-being.

• To ensure the safe operations of the activities and the safety of the participants at the outlet.

Key duties and responsibilities that need to be performed to meet the primary objective of the job. This will include the important result areas (what) along with the rationale (why).Grassroots & Partners Engagement

• Establish and expand good network with PA Divisions, PAssion Wave Advisory & Outreach Committees, GROs, Corporate Partners and external agencies to identify and develop new and improve existing programmes to widen outreach and enhance engagement.

• Increase and deepen engagement with informal social groups by providing community space and programming to enable more bonding opportunities and facilitate the forming of Interest Groups (IGs) and recruitment of WeCare Volunteers

• Provide secretariat support and assist in managing the accounts and KPI management for PAssion Wave Outreach Committee.

Programmes & Activities

• Lead the planning, implementation and evaluation of innovative programmes/activities and at the same time promote awareness of waterfront lifestyle and water sports programmes.

• To conceptualize and execute events and partnership events to engage the community.

• Coordinate and manage PA trainers and a suite of waterfront lifestyle programmes and outlet services to cater to the emerging needs of the community leaders and members.

• Expand current networks, collaborate and develop joint projects/programmes with Voluntary Welfare Organisations (VWOs), schools and partners to cater to the changing demands and needs of residents today.

• Creating customised programme that can reach out to special needs group, persons with disabilities and vulnerable group.

• Ensure that programmes/activities operate within the policies and procedures of the organisation.

• Take lead in publicity for outlet related events, programmes and activities.

• Support the Senior Manager at PAssion Wave and Outlet by collaborating with a Social Media Agency to create additional social media marketing campaigns aimed at increasing awareness among youths, PMEs, young parents and persons with disabilities.

• Ensure the effective and efficient programme delivery.

• Plan and recruit volunteers and form Interest Groups through platforms such as programme, activities and events

Outlet Operations

• Responsible for the overall administration and operational efficiency of the PAssion Wave outlet

• Improve operational management systems, ensure processes are cost effective and timely and maintain best practices that are in line with senior management\'s strategies and support the PA\'s missions and objectives.

• Implement and review workplans effectively and in line with the goals of PAssion Wave Team.

• Plan and co-ordinate water sports & waterfront lifestyle courses, activities, services and programmes of the PAssion Wave outlet.

• Ensure proper up keeping of the building and grounds of the PAssion Wave outlet

• Supervise and guides other staff under his/her charge.

• Ensure proper budgeting, accounting and cash management of the PAssion Wave outlet account and activity group to maintain the integrity of the PA.

• Ensure timely updating of outlet outreach figures with consistence and accuracy. Tracking the outlet performances and KPI achievement.

• Work closely with Volunteers and PA Trainers in planning and implementing water sports & waterfront lifestyle programmes and activities.

• Evaluate & audit PAssion Wave outlet programmes and services delivered by External Operators

• Monitor the performance of PA Trainers with respect to course safety and quality management so as to maintain a high level of safety and quality of programmes.

• Recruit and supervise the selection of potential Trainers & Operators

• Mobilise volunteers and PA Trainers to participate in projects, national campaigns and activities organised or endorsed by the People\'s Association.

• Establish and maintain a network with local and overseas organisations on accredited training courses and water & land sports type activities to maintain industry awareness.

• Conduct audit checks on stores and inventory systems to ensure sufficient stock and sea-worthiness of training and water & land sports equipment.

• Supervise the emergency evacuation of casualties and work with management in times of crisis.

• Co-ordinate facilities administration between Tenants, Managing & Marketing Agents (MA), contractors, etc

• To perform safety operations including and not limite
• launching/ driving the powerboat to perform. search and rescues where needed,
• launch and recover participants and ensure activities are conducted in a safe environment.

Other ad-hoc duties not covered under main responsibilities and duties.

• Serve as a member of internal and/or external working committees, and cross-divisional/units projects.

• Perform any other duties as assigned by supervisors and senior officers.

Knowledge & SkillsMinimum - Two years of relevant experience in water & land sports clubs as an Assistant Manager or equivalent.Minimum - Able to swim at least 50 metres unaided.Desired - Experience in supervisory positionsDesired - Possesses the Powered Pleasure Craft Driving License, Lifesaving 123 and Knowledge in Risk Assessment and ManagementOthers- Must have administrative, communication and inter-personal skills, and able to work independently or with a team. Must have good quality service and safety attitude.Only shortlisted candidates will be notified.
Successful candidates will be given a 3-year contract.About People\'s Association:The People\'s Association was set up in 1960, in a time of racial and communal strife, to foster racial harmony and social cohesion. Today, we continue to be driven by the same purpose - to build an inclusive, united and resilient Singapore. We create spaces and opportunities for people of different backgrounds to participate and volunteer in their community. Through community participation, we connect people and deepen relationships to build communities of mutual care and trust.

People\'s Association