Job Description

Pan Pacific Orchard, Singapore is an award-winning destination hotel, recognised with multiple accolades for its excellence in both design and hospitality. Featuring the visionary architecture of renowned WOHA, the hotel is located in the prestigious Orchard Road district and redefines the city's skyline with four themed open-air terraces-Forest, Beach, Garden, and Cloud-each offering a distinctive experience.Within the Forest Terrace, our signature restaurant, Mosella, introduces a Mediterranean sharing concept with a refreshingly modern twist. The Beach Terrace brings a resort-like ambience to the heart of the city, while the Garden Terrace is home to Florette, our luxurious specialty cocktail bar. At the top of the Cloud Terrace, level 18 houses the Claymore Ballroom, Orchard's highest pillarless ballroom.Operated by Pan Pacific Hotels Group, a member of UOL Group Limited, Pan Pacific Orchard exemplifies the group's signature of sincere and graceful luxury. As an award-winning property, it's not only a premier destination for guests but also an inspiring and rewarding place to work, where employees are part of a team that continues to earn recognition on the global stage.The RoleBe part of the amazing team at PAN PACIFIC ORCHARD, SINGAPORE to redefine the city's landscape and grow your hospitality career!The Manager, People & Culture will support the full scope of Human Resources responsibilities and partner the Director, People & Culture on strategic and operational initiatives through planning, implementation, review and continuous improvement of policies, programs, and practices.Our Expectations:

• Manage full-cycle recruitment, recruitment planning, on and off-boarding
• Review policies, procedures and standards; ensure that they are being communicated and complied with.
• Guide, coach and provide direction to operational managers/supervisors on all Human Resource functions and matters.
• Handle Associate work-related issues and complaints; conduct investigations and fact-finding sessions as and when required
• Facilitate the hotel's performance feedback system
• Manage and administer the company's benefits programmes
• Work closely with Learning & Development Manager to identify training needs and developmental activities for Associates
• Assist with all Engagement programmes and activities. Lead the administration of the Associate Satisfaction Survey and its process
• Recommend and assist with the coordination of staff welfare and recognition events and activities, including the management of Associate locker room, rest room, Cafeteria etc
• Oversee internal recognition programs; evaluate such programs regularly to ensure they are meeting goals and providing value
• Assist with the department's budget preparation and overall hotel's manpower budget and the annual planning process
• Oversee Worker's Compensation and other Associate Insurance and its administration
• Monitor timely and accurate submission of documents by the Team to Payroll for payment processing
• Responsible and work closely with cafeteria caterer to ensure adequate and timely provision of quality food / duty meals for all Associates
• Coordinate the placement of up-to date articles, notices on the Associate notice boards
• Collate and prepare periodic HR reports and reports for Authorities for timely submissions

Talent ProfileWe are looking for a go-getter with at least 5 - 8 years of HR experience as a generalist with at least 2 years in a managerial capacity. If you have led a team, is an effective communicator, with the ability to manage challenging situations through a hands-on approach, we would love to hear from you!

Pan Pacific Hotels Group