Job Description

Caring for the world, one person at a time has inspired and united the people of Johnson & Johnson for over 125 years. We embrace research and science -- bringing innovative ideas, products, and services to advance the health and well-being of people. With $94.9 billion in 2022 sales, Johnson & Johnson is the world\'s most comprehensive and broadly based manufacturer of health care products, as well as a provider of related services, for the consumer, pharmaceutical, and medical devices markets. Employees of the Johnson & Johnson Family of Companies work with partners in health care to touch the lives of over a billion people every day, throughout the world.

If you have the talent and desire to touch the world, Johnson & Johnson has the career opportunities to help make it happen. Thriving on a diverse company culture, celebrating the uniqueness of our employees, and committed to inclusion. Proud to be an equal opportunity employer. Johnson & Johnson is the world\'s most comprehensive and broadly-based healthcare Company, touching the lives of nearly a billion people every day. Our Family of Companies throughout the world compete in consumer, pharmaceutical and medical devices & diagnostics markets and have the skills and resources to tackle the world\'s most pressing health issues.

At Johnson & Johnson, we believe good health is the foundation of vibrant lives, thriving communities and forward progress. That\'s why for more than 130 years, we have aimed to keep people well at every age and every stage of life. Today, as the world\'s largest and most broadly-based healthcare company, we are committed to using our reach and size for good. We strive to improve access and affordability, create healthier communities, and put a healthy mind, body and environment within reach of everyone, everywhere. Every day, our more than 130,000 employees across the world are blending heart, science, and ingenuity to profoundly change the trajectory of health for humanity.

The RDC Operations Manager will manage the day-to-day operational aspects relating to the inventory, Inbound and Outbound operations of the SLH (Singapore Logistics Hub) for RDC. Owns and improve the processes related to the Inbound, Outbound and inventory movements, adjustments, and scrapping. Lead the team to drive the performance of the RDC on the key performance measures of the Customer Service, Cost and Compliance. Partner with quality team to ensure implementation and maintenance of J&J quality system (NCR, CAPA, WI SOP creation, Change Management, timely closure of Affiliate Distribution Service Issues and Audits) at the SLH. Responsible for LEAN process deployment in the area of inbound, outbound operations and inventory management. Stakeholder management - Regional planning, Affiliate Plan and Deliver team, Franchise team related to inbound and outbound process of RDC.

Responsibilities:

Inbound and Outbound Operations

• Lead time metrics achievement for Inbound by Franchise
• Dock to stock metric owner
• Coordinator for overall lead time from order drop at source to receive at SLH
• Set up forum and discuss improvements with suppliers (e.g. MLC, HCS, EDC, Direct fro Manufacturing)
• Coordinate Inbound permit processing and adjustments.
• Outbound orders management - planning, scheduling, urgent orders, VAS orders and exception management
• Manage supply chain events which can impact services to affiliates
• Performance management related to Outbound KPIs - OTS, OTB, Backorder management, % accuracy - Excess/shortage/damage.
• Regular reviews with all affiliates - for China, India, North Asia, ANZ and SEA, monthly review on customer service with planning and affiliate planning and CLS teams. Work on improvements based on the feedback provided by Affiliates.
• Inputs from review meeting and Performance management charts will be part of QSMR, CAPA review board and any other management review meeting.

Warehouse inventory management

• Warehouse inventory analytics - Inventory profiling, transaction analysis, discrepancies, and NCRs.
• Cycle Count/Wall-to-Wall Count - Planning and adherence with 3PL, Discrepancy analysis, System transactions for clearing discrepancies.
• Inventory provisions - Analysis of BLOCKED inventory, Provide requisite information for month-end provisions.
• Inventory Scrapping - Monthly analysis of inventory in BLOCKED,
• Coordination with 3PL for physical scrapping, Scrapping in the system.
• Inventory Movements - Support 3PL in executing the inventory movements related to Returns/Recalls/Stop shipments.
• Improvement projects for inventory management through LEAN/FPX deployment

RDC Master Data management

• Lead master data management for RDC - Material Master, WM view, Material Extension, PIR, Source List, Custom table update, Customer Master, Costing Run, Pricing.

QA/compliance engagement and responsibilities

• Ensuring QA and Regulatory compliance of the processes (SOP, WI, NCR, CAPA and Audit closures)
• Stop-shipment management from operations
• SOX lead for inventory, inbound and outbound operations related actions/audit requirements
• Support on the quality audits and related action planning/implementation
• Closure of all quality actions in time
• Highlight urgent QA issues

Others

• Finance related coordination and closure of credit/debit notes, open PO and Open STO
• Affiliates and RPT issue resolution related to warehouse inbound and inventory operations
• Issue resolution related to inventory and inbound process with 3PL, RPT, IT, Finance
• Support in SOX testing and SOX audits
• Review 3PL performance on inbound (dock to stock) inventory accuracy, inventory damages, cycle count progress and customer complaints
• Claims management process owner
• Improvement projects owner for inventory management and inbound operations
• As a record manager for all record and information management related matters of operation records
• Strategic project support for Inbound, Outbound and Inventory operations.

Authorities

• Approver for Overtime for 3PL
• Approver for surveys in case of damages in the inbound shipments
• Approver for customer complaint closure
• SOX lead for inbound and outbound operations

• A minimum of a bachelor\'s degree (or University equivalent) with at least 8 to 10 years\' experience in Supply Chain functions - operations, planning and warehousing
• Experience in the healthcare sector across the Asia Pacific region (preferred)
• Ability to influence, collaborate, and provide direction to regional partners and senior leadership through a matrix organization
• Strong experience with partner management, collaboration, and leading performance improvement.
• Experience with Lean and six sigma methodologies preferred
• Computer skills (ERP system, MS office, minitab or SPC package, Visio, MS Project etc)
• Awareness of GDP requirements, regulations and validation methods
• Working knowledge of statistics
• Excellent analyzing/decision making ability
• Effective communication skills
• High quality orientation
• Proactive and high sense of urgency
• Ability to translate complex situations into simple working solutions
• Ability to work regionally and globally, across businesses, sectors and functions
• Strong written and verbal communication and presentation skills

At Johnson & Johnson, we\'re on a mission to change the trajectory of health for humanity. That starts by creating the world\'s healthiest workforce. Through cutting-edge programs and policies, we empower the physical, mental, emotional and financial health of our employees and the ones they love. As such, depending on location and subject to local legislation, candidates offered employment may be required to show proof of COVID-19 vaccination or, in certain countries, secure an approved accommodation prior to the commencement of employment to support the well-being of our employees, their families and the communities in which we live and work. If you are invited to interview for the position, your recruiter will advise on the vaccine requirement status in your geographic location.

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