Job Description

Job : Operations
Primary Location : Asia-Singapore-Singapore
Schedule : Full-time
Employee Status : Permanent
Posting Date : 19/Dec/2022, 10:31:59 PM
Unposting Date : Ongoing


The Role Responsibilities

• As part of the \xe2\x80\x9cIntegrated Middle Office (IMO) Program\xe2\x80\x9d which spans over 30+ countries supporting multiple functions, the Role of Senior Business Analyst (BA) will be to primarily support delivery of Process Automation deliveries, engage with stakeholders to understand as is process, suggest and implement automation solutions, convert requirements into JIRA stories, engage T&I / vendor developers to ensure solution is built to requirement, and support automation projects and migration efforts as part of IMO Performance Management Team.
• The object of project squad team is to reengineer existing process by way of automation and accelerate all existing processes and workflows. This project deliverables would be in an Agile manner, hence principles of Agile ways of working are of utmost importance.

The BA will help work across project working streams to support Product Owner and Change Lead in driving the overall IMO Program. Key Roles and Responsibilities would include:

• To manage change by directly contributing to the business architecture, target operating model, and solution proposal as part of the IMO programme. This role will need to work with project stream leads and SME\xe2\x80\x99s as appropriate to ensure the right solution is being proposed, and that the business and technology teams are clear on the proposed business change scope.
• Understand processes, deep dive to evaluate automation opportunities and execute it.
• Create and maintain feature backlogs for delivery and deliver in close coordination with squad team.
• Work closely the Technology & Innovation Lead, Project Manager, Delivery Team and other stakeholders as relevant.
• Help identify key project risks and issues, as well as working with the appropriate stakeholders and forum and driving for closure and resolution.
• Where required, assist in the running of the project working group, which comprises both Business and Technology aspects.
• Prepare MVP delivery plan and schedule priorities.
• Work closely with IMO and other stakeholders to identify all analytics opportunities and get it executed with databox analytics team.
• Independently take lead in developing workflow solutions, apply standard UI/UX Design principles.
• Work on release plan and support delivery lead in conducting end-user trainings and communications.
• Design process flow-charts on bank available tools, prepare presentations on projects including conducting presentations.
• Collaborate with various stakeholders across functions and geographies to understand business requirements, seek clarifications on issues / feedback raised, solicit inputs, track deadlines and drive process change in a controlled manner.

Key Stakeholders

• Global, Regional & Country heads of IMO
• IMO Management Team
• Investors & Insurance (I&I) product Stakeholders
• FMC, FMO, Credit Stakeholders
• Global Account Managers (GAM), Client Managers, Relationship Managers
• CCIB COOs, CEOs and Senior Management
• IMO Program Steering Committee
• GBS Heads
• CLDM stakeholders
• Credit Centre of Excellence (CoE)
• Technology & Innovation Team
• CCIB Business & Product Support Stakeholders
• Support functions (Finance, HR, Risk, Legal, Compliance etc.)
• Various teams within the Client Lifecycle Management (e.g., Frontline, Middle Office, Operations, Technology, Compliance, FCC)
• GBS In-country & Hub teams

Our Ideal Candidate

• Excellent Business Analysis skills with capabilities to document requirements.
• Knowledge of IMO Processes and KYC.
• Knowledge of Business Analytics and process improvement concepts.
• Experience of implementing process automation would be an advantage.
• Experience working within an agile team, both co-located and offshore.
• Excellent written & oral communication skills, comfortable with facing off senior stakeholders.
• 5+ years of corporate banking experience in operations and client experience domain.
• Path finding, self-guided abilities and should be comfortable with frequent changes in the industry and organizational setup.
• Analytical and change mindset with problem solving capabilities.
• Knowledge of Jira, Confluence, or other Agile tools.
• Knowledge of workflow tools and analytics tools such as Tableau.
• Exceptional ability to build effective working relationships across all levels of a diverse, global organisation.
• Exceptional collaboration skills, strong team player.
• Strong emphasis on self-reliance, confidence and commitment to delivering for clients, stakeholders and the team.
• Strong interpersonal and presentation skills, team player.
• Ability to work under pressure and to tight deadlines, with excellent time management skills.

Role Specific Technical Competencies

• MS SQL
• JAVA
• JIRA

About Standard Chartered We\'re an international bank, nimble enough to act, big enough for impact. For more than 160 years, we\'ve worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you\'re looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents. And we can\'t wait to see the talents you can bring us.
Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you\'ll see how we value difference and advocate inclusion. Together we:

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Be better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations
• Time-off including annual, parental/maternity (20 weeks), sabbatical (12 weeks maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum
• Flexible working options based around home and office locations, with flexible working patterns
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.

Recruitment assessments - some of our roles use assessments to help us understand how suitable you are for the role you\'ve applied to. If you are invited to take an assessment, this is great news. It means your application has progressed to an important stage of our recruitment process. Visit our careers website www.sc.com/careers