Job Description

Job Number 23132252
Job Category Revenue Management
Location Singapore Regional Office, 2 Harbourfront Place #06-08, Singapore, Singapore, Singapore
Schedule Full-Time
Located Remotely? N
Relocation? N
Position Type Management

JOB SUMMARY

[The job location is flexible across South East Asia locations]

The position provides support to the Sr Manager, Revenue Management Field Support, focusing on all matters related to Revenue Management training, learning and development for APEC across all brands including scheduling, facilitating training and content creation. This position requires dynamic facilitation and classroom management capabilities as well as virtual instructor led training skills. This position provides an exceptional experience for participants through professional, energetic, and enthusiastic program delivery and logistics and planning support. The role requires travelling 70% of the year to different markets within APEC to delivery training.

Through training delivery, the position provides discipline expertise to support revenue management associates in the development and execution of revenue management strategies. The role identifies and coordinates training and education to enhance revenue management knowledge for all stakeholders and associates across all disciplines.

CANDIDATE PROFILE

Education and Experience

• Bachelor\xe2\x80\x99s degree in in Business Administration, Hotel and Restaurant Management
• Min 3 years of work experience in hotel Revenue Management experience required, Marriott experience preferred
• Experience in trainings delivery (both virtual and in-person)
• Proficiency with Advanced PowerPoint is essential

Skills and Competencies

• Excellent written and verbal communication skills, English fluency is a must.
• Excellent presentation skills with strong ability to influence audience.
• Detailed knowledge of current revenue management systems and tools (One Yield, MARSHA, MRDW, etc), including how to use them and how to apply results.
• Good knowledge in both the technical and strategic processes (budgeting, pricing, etc) of Revenue Management.
• Delivers results and demonstrates balanced judgment under pressure; engages in fixing the problem vs. just identifying the problem.
• Demonstrated ability to take large volumes of complex information and present it in a clear and concise manner.
• Able to translate business needs into actions; ensures that all work is completed effectively; solves problems and monitors the progress of work against schedules and budgets; maintains high performance standards.
• Comfortable challenging organizational norms and accepted thinking to improve effectiveness.
• Strategic and analytical thinker; makes decisions using data.
• Comfortable with complexity, ambiguity and change; supports and manages positive change.
• Innovative thinker; able to readily apply past learnings in new situations to generate solutions and/or create something entirely new.
• Proactive approach to learning RM practices and concepts from other vendors or industries.
• Knowledgeable on all MI hotel brands

CORE WORK ACTIVITIES

• Delivers Revenue Management trainings in the region for hotel leaders (revenue and non-revenue associates), both virtual and in-person
• Creates training content and curriculum to support development of Revenue Leaders in the region
• Supports continent and global revenue management L&D projects and initiatives.
• Develops and maintains strong relationships with a broad group of stakeholders in order to foster trust and influence key decisions.

MANAGEMENT COMPETENCIES
Leadership

• Adaptability \xe2\x80\x93 Maintains performance level under pressure or when experiencing changes or challenges in the workplace.
• Communication \xe2\x80\x93 Conveys information and ideas to others in a convincing and engaging manner through a variety of methods.
• Problem Solving and Decision Making \xe2\x80\x93 Identifies and understands issues, problems, and opportunities; obtains and compares information from different sources to draw conclusions, develops and evaluates alternatives and solutions, solves problems, and chooses a course of action.
• Professional Demeanor \xe2\x80\x93 Exhibits behavioral styles that convey confidence and command respect from others; makes a good first impression and represents the company in alignment with its values.

Managing Execution

• Building and Contributing to Teams \xe2\x80\x93 Participates as a member of a team to move toward the completion of common goals while fostering cohesion and collaboration among team members.
• Driving for Results \xe2\x80\x93 Sets high standards of performance for self and/or others; assumes responsibility for work objectives; initiates, focuses, and monitors the efforts of self and/or others toward the accomplishment goals; proactively takes action and goes beyond what is required.
• Planning and Organizing \xe2\x80\x93 Gathers information and resources required to set a plan of action for self and/or others; prioritizes and arranges work requirements to accomplish goals and ensure work is completed.

Building Relationships

• Coworker Relationships \xe2\x80\x93 Interacts with others in a way that builds openness, trust, and confidence in the pursuit of organizational goals and lasting relationships.
• Customer Relationships \xe2\x80\x93 Develops and sustains relationships based on an understanding of customer/stakeholder needs and actions consistent with the company\xe2\x80\x99s service standards.
• Global Mindset \xe2\x80\x93 Supports employees and business partners with diverse styles, abilities, motivations, and/or cultural perspectives; utilizes differences to drive innovation, engagement and enhance business results; and ensures employees are given the opportunity to contribute to their full potential.

Generating Talent and Organizational Capability

• Talent Management \xe2\x80\x93 Provides support and feedback to help individuals develop and strengthen skills and abilities needed to accomplish work objectives.

Learning and Applying Professional Expertise

• Applied Learning \xe2\x80\x93 Seeks and makes the most of learning opportunities to improve performance of self and/or others.
• Business Acumen \xe2\x80\x93 Understands and utilizes business information to manage everyday operations and generate innovative solutions to approach business and administrative challenges.
• Technical Acumen \xe2\x80\x93 Understands and utilizes professional skills and knowledge in a specific functional area to conduct and manage everyday business operations and generate innovative solutions to approach function-specific work challenges.

\xe2\x97\xa6 Annual Budget Process \xe2\x80\x93 provide systems, tools and guidance to hotels, area, region and continent leaders to generate \xe2\x80\x9cground up\xe2\x80\x9d forecasts of future RevPAR and Catering performance
\xe2\x97\xa6 One Yield, including current and future capabilities \xe2\x80\x93 ensure that RM associates in the Continent fully understand, and make maximum use of, functionality to drive superior results
\xe2\x97\xa6 Other Revenue Management related systems such as MARSHA, Opera S&C, Opera PMS, MRDW, MarRFP, including current and future capabilities \xe2\x80\x93 ensure that RM associates in the Continent fully understand, and make maximum use of, functionality to drive superior results
\xe2\x97\xa6 Marriott Revenue Management Tools and Reports \xe2\x80\x93 provide support and guidance to hotels to effectively identify revenue opportunities and analyze performance for all rooms and catering segments
\xe2\x97\xa6 Marriott pricing philosophies and processes - provide guidance to hotel, area, region and continent leaders to carry out pricing strategies that maximize revenue and adhere to Marriott standards and guidelines * Basic Competencies \xe2\x80\x93 Fundamental competencies required for accomplishing basic work activities.

Basic Computer Skills \xe2\x80\x93 Uses basic computer hardware and software (e.g., personal computers, word processing software, Internet browsers, etc.).
Mathematical Reasoning \xe2\x80\x93 Adds, subtracts, multiplies, or divides quickly, correctly, and in a way that allows one to solve work-related issues.
Oral Comprehension \xe2\x80\x93 Listens to and understands information and ideas presented through spoken words and sentences.
Reading Comprehension \xe2\x80\x93 Understands written sentences and paragraphs in work related documents.
Writing \xe2\x80\x93 Communicates effectively in writing as appropriate for the needs of the audience.

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

Marriott International is the world\xe2\x80\x99s largest hotel company, with more brands, more hotels and more opportunities for associates to grow and succeed. Be where you can do your best work,\xe2\x80\x8b begin your purpose, belong to an amazing global\xe2\x80\x8b team, and become the best version of you.

Marriott