Job Description

In this role, you will take charge of key projects and vendor relationships to ensure seamless operations in both online and offline channels, where customers can conveniently collect their purchases. As a member of the Seller Centre team, you\'ll play a vital role in optimizing processes and enhancing the overall customer experience. With a focus on project and stakeholder management, you\'ll contribute to the success of our e-commerce platform at one of the world\'s busiest airports. If you\'re ready to make an impact in a fast-paced environment and drive excellence in e-commerce, this opportunity is tailor-made for you.

• Manage and lead the team within Seller Centre Operations and drive the performance of the Seller Centre portfolio
• Propose improvement features through the marketplace platform and leading engagement and implementation with large group of sellers
• Possess the ability to diagnose operational challenges and design improvement plans
• Manage end-to-end workflow of iShopChangi with sellers i.e., defining policies and design incentive and penalties schemes to drive improved seller performance
• Streamlining and standardizing of Seller Centre Operations\' SOP
• Manage 2nd level escalation on seller centre related matters
• Project management, lead and assist in the planning and implementation of seller centre related projects/ change requests
• Draw up the project plans, dependencies, and communicate across the involved parties to align everyone across the scopes and timeline.
• Maintain and manage project timelines, expectations, tasks and resources
• Ensure that the project status, issues or changes made are communicated to internal and external stakeholders and appropriate parties and documented appropriately

• Degree in Business, Engineering, Supply Chain management or relevant disciplines

• At least 5-6 years of relevant working experience required
• Experience in project coordination / e-commerce operations / seller centre operations
• Preferable to have experience in managing expectations and communicating with stakeholders and handling various business process related projects, but not a must
• Strong communication skills in both written and verbal format
• Able to work effectively and efficiently towards goals in a complex and diverse environment
• Strong logical thinking and problem-solving skills
• Good team player, positive attitude and eager to learn

Changi Airport Group