Job Description

About Certis

We are a leading security services organisation. We put technology to work in making our world a safer place. Our mission is that as trusted partners, we protect lives and assets, and deliver integrated critical services. By empowering our people, our goal is to enable our communities to stay safe and thriving.

We offer a broad range of opportunities and career pathways for our people to grow and explore their potential. We believe that people, equipped with innovative thinking and technological capabilities will make our world safer, smarter and better.

Life at Certis

If you are a passionate individual looking for opportunities to expand your skills, and purposeful work instead of just a \'job\', we would love to hear from you.

At Certis, no two days look alike. Our work calendars are filled with chances to collaborate with others, and bring new initiatives to life. Whether you\'re looking to improve a process, or have an innovative idea awaiting a technology solve, we want you to bring your ideas to the table.

We are a close-knit team that looks out for each other, works hard to get the job done, and encourages each other to grow - the perfect place for you to grow your career!

Duties & Responsibilities

The incumbent will assist the group business (Corporate HQ, Singapore Market and Overseas Market) in the institutionalization of the Quality Excellence culture (Design-Driven Culture, Data-Driven and Continuous improvement culture) to achieve long term sustainability and organization goal. The incumbent will act as a CATALYST to drive CHANGES across the organization. He/she will:

• Lead the Certis Service Delivery System Program (CSDS aims to allow ordinary people to deliver extraordinary results) - from Strategy formulation through to execution. This task may include (not limited to) the following:

o Engage with all levels of people in the organisation including officer on the ground all the way to Senior Leadership Team and C-level to obtain buy in for proposed solutions and business outcomes.
o Plan and facilitate workshops, working directly with our clients and their customers/users, stakeholders and cross-functional users to analyze pain points, understand end-user needs, document user storyboards through both digital and physical environments, and co-create digital-native processes, products, platforms and experiences.
o Manage, monitor and drive Year on Year CSDS KPI for Certis Grp
o Responsible for the maintenance and governance of the CSDS Quality Manual

• Oversee as the business owner of eCSDS application (System that supports the CSDS Program)

o Manage the improvement and enhancement of the eCSDS system to ensure relevance and adoption of the system

• Instil continuous improvement mindset through working with key stakeholders to establish, review, and analyse the Key Performance Indicators that forms the fundamental of prioritizing and solving the problems at strategic level.

• Responsible for providing leadership, coaching and mentoring to the assigned departments. Ensure departments projects pipeline is healthy to meet annual cost reduction targets. Responsible to ensure all projects are meeting ROI, solutions are sustainable, met regulatory requirements, properly approved at different stages with the tollgate committee, properly documented amongst other tasks.

• Provide face-to-face/virtual trainings/workshops to company-wide audience from rank and file employees to Senior Leadership to ensure all staff speaks a common Quality language.

Skills & Experience

• Bachelor of Science in Design, Innovation, Quality, Technology or Engineering related field is preferred.
• Must have:

o Be a highly skilled group facilitator with a wealth of experience leading multi-disciplinary groups through such activities as strategic planning, journey mapping, issue resolution, brainstorming and requirements gathering/definition.
o minimum of 5 years of Lean Six Sigma experience with hands on experience - Planning, Implementing, Coaching and Mentoring
o minimum of 3 years of Project Management, Performance Improvement, and Business Management related experience

• Pro-active, independent, result oriented, passionate and time management are essential to succeed in this position.
• Exemplary interpersonal skills with an ability to communicate at all levels to maintain relationships and cooperation in pursuing organizational goals.
• Must be able to influence, negotiate, and resolve conflicts to reach consensus around common goals.

Recognition & Reward

What you can expect from us:

• Work on world-class security projects renowned for their safety, reliability and efficiency
• Commitment to your ongoing development, including on-the-job opportunities, formal programs and assistance with further education
• Community volunteering opportunities
• A competitive remuneration package, featuring performance-based incentives and a medical insurance and dental allowance.

Certis is committed to fostering an inclusive and diverse workforce culture, which is supported by our values. Our aim is to attract, develop and retain a truly diverse and high-performing workforce.

Certis Group