Job Description

Manager, Sustainability Customer Success AMS and APJDescription -What a Manager, Sustainability Customer Success AMS and APJ does in HP:

• This team\xe2\x80\x99s mission is to enable HP to efficiently support our customers on their sustainability journey and turn this into a demonstrable competitive advantage across the markets we have presence. As part of this role, this person will be responsible for defining the overall go-to-market strategy for five markets - North America, Latin America, Greater Asia, Greater China and Greater India. Part of the responsibilities include:
• Leading a diverse team spread across multiple countries that is responsible to support the business on the ground as sustainability go-to-market subject matter experts;
• In partnership with the Commercial Organization, defining strategies to support customer and partners engagements, including SLAs and engagement plans;
• Setting goals and deliver on yearly plans, leading the team to execute accordingly;
• Ensure operational excellence on budget execution, reports, quarterly business reviews and dashboards;
• Identify customer needs, insights and trends that will guide the development of solutions and assets at a worldwide level
• Enable the development of sustainability messaging to consumer and commercial customers, as well as marketing campaigns in partnership with other go-to-market teams
• Help drive brand differentiation and positive impact at a market level through community programs
• Support continuous improvement of sales support processes to RFPs (Request for Proposal) and RFIs (Request for Information) with sustainability requirements
• Provide guidance and input for the development of sales-support materials, and sales trainings
• Support virtual and in-person customer and channel briefings when needed, as well as acting as spokesperson at key events and thought leadership opportunities

Individuals who will do well in this role in HP, usually possess:

• Minimum of 7-10 years work experience and 3-5 years managing teams, preferably in sustainability, business development, business or project management.
• Passion for sustainability and drive to make a positive difference.
• Bachelor\'s or Master\'s degree (sustainability or environmental focus would be a plus).
• Ability to think strategically, develop action plans, and to lead, negotiate and influence different types of stakeholders.
• Strong communication and presentation skills, ideally to external audiences like customers and partners.
• Strong problem-solving skills, ability to influence and negotiation mindset
• Capacity to see \xe2\x80\x9cthe big picture\xe2\x80\x9d in complex, fluid situations, then prioritize and take action with calm and efficiency, working at a fast pace in a flexible manner.
• Enthusiasm, ability and willingness to learn and adapt to new challenges.
• Authentic customer service orientation combined with solid business acumen.
• Strong teamworking and demonstrable leadership skills
• Ability to work with minimal direct day-to-day supervision.

Sustainable impact is HP\xe2\x80\x99s commitment to create positive, lasting change for the planet, its people, and our communities. This serves as a guiding principle for delivering on our corporate vision \xe2\x80\x93 to create technology that makes life better for everyone, everywhere.HP is a Human Capital Partner \xe2\x80\x93 we commit to human capital development and adopting progressive workplace practices in Singapore.#Li-PostJob - Public AffSchedule - Full timeShift - No shift premium (Singapore)Travel -Relocation -Equal Opportunity Employer (EEO) -HP, Inc. provides equal employment opportunity to all employees and prospective employees, without regard to race, color, religion, sex, national origin, ancestry, citizenship, sexual orientation, age, disability, or status as a protected veteran, marital status, familial status, physical or mental disability, medical condition, pregnancy, genetic predisposition or carrier status, uniformed service status, political affiliation or any other characteristic protected by applicable national, federal, state, and local law(s).Please be assured that you will not be subject to any adverse treatment if you choose to disclose the information requested. This information is provided voluntarily. The information obtained will be kept in strict confidence.If you\xe2\x80\x99d like more information about HP\xe2\x80\x99s or your EEO rights as an applicant under the law, please click here:

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