Job Description

Company DescriptionFounded in 1998, Shiji has grown to become one of the largest manufacturers and service providers of "big data" to the hotel, food service and retail industries. With the benefit of investors such as Alibaba, and Shiji\xe2\x80\x99s investments in data related companies, Shiji is able to offer IT solutions and data platform services to a vast array of industries and offer innovative products and technologies to the Global market. Shiji is rapidly expanding in both China and the international market with 70+ subsidiaries in China alone along with ongoing expansion into Europe, Asia Pacific and North America.As Customer Success Manager/Executive, your job responsibilities are identified as follows, but may change if deem necessary;

• Customer Success Manager/Executive are required to work closely with Global Technical Managers and communicating Customers Polices and Procedure to Shiji Offices
• Establish project delivery standards and tracking policies and procedures that optimize the customer experience
• You will be customers\xe2\x80\x99 Primary point of contact
• Customer Success Manager/Executive may gather feedback from their customers, study other customer success programs and analyze customers need to identify the best practices
• Customer Success Manager/Executive must establish policies the entire staff can adhere to so all customers receive the same quality of service
• Customer Success Manager/Executive must be well versed with company\xe2\x80\x99s products
• You may be called upon to provide technical support to customers or to provide training on their products
• You may even require to help customers plan and understand the best ways to utilize their software or products based on the customer\xe2\x80\x99s business needs or business plans
• The Customer Success Manager/Executive will focus on educating our customers on the flexibility and capabilities of their software or products so customers are encouraged to continue using our services
• Regular communication with customers on our products new features
• Make our customers successful! Promote the Company\xe2\x80\x99s services (enhancements / updates / new initiatives / maintenance) through the relationships you have nurtured

QualificationsCustomer Success Manager/Executive Skills Requirements;Customer Success Manager/Executive should possess fantastic interpersonal skills and be strong leaders. They need to be highly organized and have experience directing others. They should also be excellent communicators both orally and in writing.

• Fluent in English is a must, other additional languages would be beneficial
• Empathetic, people oriented, great relationship builder
• Preferably with experience in an account management or customer success role but not a must
• Preferably with experience in the Hospitality industry
• Strong aptitude for technology
• Results driven
• High degree of autonomy
• Self-Starter
• Hands-on attitude
• Multicultural mindset
• Positive attitude
• Networking skills

Additional Information

Shiji Group