Job Description

Singapore, Singapore

Company: Singtel Group

At Singtel, our mission is to Empower Every Generation. We are dedicated to fostering an equitable and forward-thinking work environment where our employees experience a strong sense of Belonging, to make meaningful Impact and Grow both personally and professionally. By joining Singtel, you will be part of a caring, inclusive and diverse workforce that creates positive impact and a sustainable future for all.

At Singtel, we believe in the strength of a vibrant, diverse and inclusive workforce where backgrounds, perspectives and life experiences of our people help us innovate and create strong connections with our customers. We strive to ensure all our people practices are non-discriminatory and provide a fair, performance-based work culture that is diverse, inclusive and collaborative.

Join us and experience what it\'s like to be with an Employer of Choice*. Together, let\'s create a brighter digital future for all. *Awarded at the HR Fest Awards 2020.

Make an Impact by

• Achieve CV, sales drivers, and VASes attachment rate
• Monitor and execute sales strategies and focus areas that need
• KLCC to drive aggressively (by means of up-sell, cross-sell and solution-bundling).
• Identify effective sales pitch so as to accelerate sales, esp. for new focus products.
• Ensure KLCC is well-trained and equipped with the necessary skill sets and knowledge to close sales.
• Work synergistically across other business functions to seek constant improvement to streamline internal processes to enhance operational efficiency and customer experience for KLCC.
• Deep understanding in internal job function and respective escalation touchpoints, and to leverage such understanding to speed up service issues resolution process.
• Ensure the team adhere to call scripts and comply with all standard operating procedures (SOPs).
• Identify KLCC\'s training needs to ensure that the offshore sales team stay relevant with the necessary skill sets to perform their duties.
• Achieve KLCC Customer Experience KPI.
• Investigate escalations and complaints from KLCC and handle customers professionally and in the most efficient and effective manner.
• Train the team to deliver a high standard of customer service.

Skills for Success

• Minimum Diploma with 2 years of sales experience preferably in a contact centre or telesales environment
• Able to work well in a dynamic environment
• Possess good interpersonal and communication skills, customer service and problem solving skills
• Proactive, motivated and optimistic about challenges
• Good written and communication skills

Your Career Growth Starts Here. Apply Now!

We are committed to a safe and healthy environment for our employees & customers and will require all prospective employees to be fully vaccinated.

Hiring Manager: Christine Lee

Talent Acquisition Manager: Tay Li Jun

Rewards that Go Beyond

• Hybrid work arrangements
• Full suite of health and wellness benefits
• Ongoing training and development programs
• Internal mobility opportunities

Your Career Growth Starts Here. Apply Now!

We are committed to a safe and healthy environment for our employees & customers and will require all prospective employees to be fully vaccinated.

Singtel