Job Description

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Rakuten Group, Inc. is the largest e-commerce company in Japan, and third largest e-commerce marketplace company worldwide, with over 1.5 billion registered users worldwide. The Rakuten brand is recognized worldwide for its leadership and innovation, and provides a variety of consumer and business-focused services including e-commerce, e-reading, travel, banking, securities, credit card, e-money, portal and media, online marketing and professional sports. The company is expanding globally and currently has operations throughout Asia, Western Europe, and the Americas.

Rakuten Viki is a premier global entertainment streaming site where millions of people discover and consume primetime shows and movies subtitled in more than 200 languages, by our community of fans. With billions of videos viewed and more than 1 billion words translated, Viki brings global entertainment to fans everywhere!

We\xe2\x80\x99re looking for a UX Design Manager to join our UX & Design team. This position is full-time and based in Singapore and reports to the Director of UX & Design. This role is great for UX Design Managers who revel in stakeholder management, excel in facilitation of design/technical discussions to help drive consensus, love solving wicked problems and want to have a say in the long term vision in how we provide a seamless experience to our customers and scale up our operations to bring our content to a larger audience in the future. At Viki, you\xe2\x80\x99ll be essential in providing a world-class service to our users while our business is scaling up.

Responsibilities:

Managing and coaching a team of 3 designers

Driving holistic design solutions that provide great experiences to our customers, front to back, from designing the apps and website to designing our internal tools that help deliver great Asian content that our customers love watching

Collaborating with Product, Business (Content Operations, Customer Support, Marketing etc.) & Engineering teams to understand, research and translate requirements into solutions

Mapping out the different user journeys in more detail

Storytelling chops, bringing these user stories and insights to life

Presenting insights and rallying the cross-functional team to co-create solutions

Developing user flows, UI specs and mock-ups as needed

Creating design prototypes, micro-interactions and transitions

Conducting usability tests

Requirements:

BS/MS in Interaction Design, Product Design, or a related field a plus

8+ years of experience as a professional UX Designer

2+ years of people management experience

Creative. See things differently and come up with solutions that solve problems

Exceptional attention to detail and organization skills

Excellent oral and written communication skills; ability to interact with both technical and non-technical people, strong opinions loosely held

Driven by data and research, designing and analyzing workflows to support key business objectives

Preferred Qualification:

Experience working in start-up and/or media company environments

Experience working in an international company and/or love of global entertainment or cultures

What success looks like for this role:

After 3 months: You have taken UX ownership of your responsible areas

After 6 months: You have led and helped deliver UX (and Business) success across multiple projects

After 1-1.5 years: You have been influential in shaping the long term vision for these areas, helped define what\xe2\x80\x99s required from UX to get there, managed team members to achieve these goals, and have helped develop your team members in their growth

Rakuten is an equal opportunity employer. We do not discriminate based on race, color, ethnicity, ancestry, national origin, religion, sex, gender, gender identity, gender expression, sexual orientation, age, disability, veteran status, genetic information, marital status or any legally protected status. Women, minorities, individuals with disabilities and protected veterans are encouraged. #LI-DNI

Rakuten Viki