Job Description

About Klook

Klook is the go-to travel and leisure e-commerce platform for experiences and services anytime, anywhere. Founded in Hong Kong in 2014 out of passion for discovery, our purpose today is to inspire and enable more moments of JOY. Even when the COVID-19 pandemic hit, we held on to our conviction and successfully unlocked the domestic travel business. To date, we are already offering over 490,000 activities in over 1,000 destinations. With cross-border travel resuming, we have made it our mission to reshape the world of travel. Isn't this exciting?!

It certainly is for our international community of over 1,200 employees, based in over 20 locations globally! Joymakers at heart, Klookers are not only curating joyful experiences for others, but also co-creating our world of joy in the Klookiverse. We are on a journey to foster a strong company culture that supports a high-performing and successful business, and we are guided by our core beliefs - Push boundaries, Ask for and give feedback, Take ownership, and Help each other - in everything we do. We are excited about building and realizing endless possibilities in the new era of travel. Care to be a part of this revolution?

The Insurance team is a relatively new team within Klook that manages our insurance products offered to customers across the region. Having created a joint venture (JV) with ZA Tech, we are in an exciting phase of growing the insurance business and team exponentially. In particular, this role manages our extensive network of partners across the region, a core aspect of the business.

What you will do:

Own the partnership strategy to cultivate strong relationships with insurance industry players regionally that can support the team's product pipeline and initiatives.

Collaborate with our partners and internal teams, pushing boundaries and being creative when needed, to deliver great-value and highly relevant insurance to Klook's customers. This may involve new product innovation and co-creation with insurers based on user research.

Gain a sound understanding of the competitive landscape to identify and monitor market trends, sales potential, and drive strong commercial negotiations.

Own the insurance marketing strategy, maintaining a close relationship with Klook's local and central marketing teams to maximise sales potential and ensure merchant success for a long-term sustainable partnership.

Secure promotional deals and sponsorships with partners to support marketing efforts. Develop forecasts, evaluate appropriate budgets, and track results of campaigns.

Be the key external representative of the team, stepping in where needed to manage conversations during implementation and further product experiment/ optimisation initiatives post-launch.

What you will need:

Min 5 years work experience with at least 2 years in a partnership role. Experience in the travel or insurance industry is a plus.

Excellent communication skills - able to communicate effectively with external and internal stakeholders across all levels, including senior managements, to build high trust and gain commitment.

Embraces challenges and uncertainty - you will be a member of a team that aims to trailblaze and push boundaries in the highly regulated insurance industry.

A champion of the team's key values - collaborative and open to feedback, experimentative and ready to fail, customer-focused and always asking what is best for the customer.

Comfortable working with people from different cultural backgrounds.

Strong commercial sense and comfortable with data analysis, with proficiency in Microsoft Excel.

Good command of English and Mandarin due to the need to work with teams in China.

Klook is proud to be an equal opportunity employer. We hire talented and passionate people of all backgrounds. We believe that a joyful workplace is an inclusive workplace, one where employees from all walks of life have an equal opportunity to thrive. We're dedicated to creating a welcoming and supportive culture where everyone belongs.

Klook does not accept unsolicited resumes from any temporary staffing agency, placement service or professional recruiter ("Agency"). Klook will not be responsible for, and will not pay, any fees, commissions or other payments related to such unsolicited resumes.

An Agency must obtain advance written approval from Klook's Talent Acquisition Team to submit resumes, and then only in conjunction with a valid fully-executed agreement for service and in response to a specific job opening for which the Agency has been requested to submit resumes for. Klook will not be responsible for, and will not pay, any fees, commissions or other payments to any Agency that does not have such agreement in place or does not comply with the foregoing.