Job Description

Singapore, SingaporeCompany: Singtel GroupAt Singtel, our mission is to Empower Every Generation. We are dedicated to fostering an equitable and forward-thinking work environment where our employees experience a strong sense of Belonging, to make meaningful Impact and Grow both personally and professionally. By joining Singtel, you will be part of a caring, inclusive and diverse workforce that creates positive impact and a sustainable future for all.The role is responsible for ensuring a positive work environment and fair workplace by managing employee relations matters, keeping abreast of, and ensuring compliance with policies and regulations, and fostering effective communication between employees and management. He/she is responsible for managing various aspects of employee relations, including investigations, conflict resolution and policy implementation.Key Responsibilities:Case Management

• Primary point of contact for employees regarding workplace issues, grievances, and complaints.
• Mediate and resolve conflicts and disputes involving unions, management, employees, or government agencies. This includes conducting investigations on employee complaints, allegations of misconduct, conflicts, unauthorized change, and recommend appropriate resolutions.
• Ensure investigations adhere to investigation protocols, establish facts and identify patterns/systemic issues, and prepare detailed report on findings, conclusions and make recommendations to Management and in accordance with employment laws, regulations, and company policies.
• Perform data and root cause analysis to identify opportunities for improvement.
• Coordinate with and assist Internal Audit in employee-related investigations.
• Advise and educate line managers on lessons learnt from cases investigated and foster a culture of ethical, fair decision-making and behavior across the organization.
• Go-to person for case management and provide reliable counsel to People & Culture Leaders.

Performance Improvement Management

• Support managers in the performance management processes, which includes SMART goals reviews, performance evaluations, feedback sessions, and concluding PIP sessions.
• Provide guidance and advice to managers and employees on enhancing performance, resolving conflicts, and implementing disciplinary measures in accordance with the Performance Improvement Plan guidelines.
• Collaborate with the Union regarding performance improvement plan for operations and support employees.
• Coach and guide managers in performance management challenges, which includes but is not limited to evaluating performance, developing, and motivating their team members.

Reporting, Documentation, Process Improvements

• Maintain accurate records of compliance activities - incident/investigation documentations, reports, training etc.
• Update management and stakeholders on compliance status and issues.
• Interact with Group Compliance team, Union, and other stakeholders to stay informed and abreast about changes in employment laws, regulations etc that may affect Singtel Group.
• Optimizing HR processes and workflows which involves streamlining and improving the efficiency of case management.
• Take ownership of specific projects or initiatives as directed by the Senior Director, People & Culture

The ideal candidate should have/be:

• Bachelor\'s degree in human resources or business administration, and is IHRP Certified.
• At least 8-10 years of related working experience in HR compliance and Industrial Relations from both union and employer\'s perspective.

• Solid understanding of Singapore labour laws, regulations, compliance requirements and best practices.
• Experience in grievance handling and investigations.
• Strong interpersonal and conflict resolution skills.
• Excellent communication abilities including presentation skills.
• Skilled in analysis, problem-solving skills, critical thinking and meticulous attention to detail.

Singtel