Job Description

It\'s fun to work in a company where people truly BELIEVE in what they\'re doing!

We\'re committed to bringing passion and customer focus to the business.



Kyriba is the global leader in cloud-based treasury, cash, and risk management solutions, delivering Software-as-a-Service (SaaS) financial technology to corporate CFOs and Treasurers. More than 2,500 global organizations use Kyriba to enhance their global cash visibility, improve financial controls, and increase productivity across their cash and liquidity, payments, supply chain finance and risk management operations. Kyriba is headquartered in San Diego, with offices in New York, Paris, London, Tokyo, Singapore, Dubai, Hong Kong, Shanghai, and Rio de Janeiro. Kyriba added more than 250 new customer logos during 2022 and is growing at a fast pace!

Kyriba is hiring a talented Customer Support Consultant. The primary responsibility is providing support and resolving queries for functional and technical cases focusing on Kyriba\xe2\x80\x99s Cash & Liquidity, Risk Management, Payments, Supply Chain Finance and Bank Connectivity modules to ensure that client issues are resolved in a clear, concise, and timely manner through phone, email, or service portal tool.

Essential Duties and Responsibilities:

• Respond to client queries and issues reported via telephone, e-mail or Kyriba\xe2\x80\x99s client portal.
• Investigate, replicate, and understand issues to provide clearly detailed solutions to clients in a time-sensitive environment.
• Develop and broaden investigation techniques, product, and domain knowledge to provide clear and concise resolutions to complex client enquiries.
• Detail impact, investigations, and findings prior to escalating potential defects to the product teams.
• Monitor Kyriba\xe2\x80\x99s platforms, to ensure that proactive measures are taken to ensure that clients\xe2\x80\x99 mission critical processes are completed without interruption or delays.

• Use soft skills to provide best-in-class experience to our clients.
• Identify opportunities for process improvements that positively impact the customer\xe2\x80\x99s experience.

Education, Experience and Technical Skills:

• Bachelor in a related field.
• Effective English and Mandarin communications skills, both verbal and written.
• Familiarity or experience with treasury management systems, risk management systems is a major plus.
• Experience with Salesforce, ServiceNow or similar for Case Management is a plus.
• Experience working in a support type role for a software company that provides SaaS or Cloud based solution is a plus.

• Experience with a wide variety of Bank Systems Protocols and messaging (eg, SWIFTNet, FTP/FTPs, EBICS, MQ Series).

\xe5\x9f\xba\xe6\x9c\xac\xe8\x81\x8c\xe8\xb4\xa3\xe5\x92\x8c\xe8\xb4\xa3\xe4\xbb\xbb:

- \xe5\xba\x94\xe5\xaf\xb9\xe5\xae\xa2\xe6\x88\xb7\xe9\x80\x9a\xe8\xbf\x87\xe7\x94\xb5\xe8\xaf\x9d\xe3\x80\x81\xe7\x94\xb5\xe5\xad\x90\xe9\x82\xae\xe4\xbb\xb6\xe6\x88\x96Kyriba\xe7\x9a\x84\xe5\xae\xa2\xe6\x88\xb7\xe9\x97\xa8\xe6\x88\xb7\xe7\xbd\x91\xe7\xab\x99\xe6\x8a\xa5\xe5\x91\x8a\xe7\x9a\x84\xe8\xaf\xa2\xe9\x97\xae\xe5\x92\x8c\xe9\x97\xae\xe9\xa2\x98\xe3\x80\x82

- \xe8\xb0\x83\xe6\x9f\xa5\xe3\x80\x81\xe5\xa4\x8d\xe5\x88\xb6\xe5\x92\x8c\xe7\x90\x86\xe8\xa7\xa3\xe9\x97\xae\xe9\xa2\x98\xef\xbc\x8c\xe5\x9c\xa8\xe6\x97\xb6\xe9\x97\xb4\xe6\x95\x8f\xe6\x84\x9f\xe7\x9a\x84\xe7\x8e\xaf\xe5\xa2\x83\xe4\xb8\xad\xe4\xb8\xba\xe5\xae\xa2\xe6\x88\xb7\xe6\x8f\x90\xe4\xbe\x9b\xe6\xb8\x85\xe6\x99\xb0\xe8\xaf\xa6\xe7\xbb\x86\xe7\x9a\x84\xe8\xa7\xa3\xe5\x86\xb3\xe6\x96\xb9\xe6\xa1\x88\xe3\x80\x82

- \xe5\x8f\x91\xe5\xb1\x95\xe5\x92\x8c\xe6\x89\xa9\xe5\xa4\xa7\xe8\xb0\x83\xe6\x9f\xa5\xe6\x8a\x80\xe6\x9c\xaf\xe3\x80\x81\xe4\xba\xa7\xe5\x93\x81\xe5\x92\x8c\xe9\xa2\x86\xe5\x9f\x9f\xe7\x9f\xa5\xe8\xaf\x86\xef\xbc\x8c\xe4\xb8\xba\xe5\xa4\x8d\xe6\x9d\x82\xe7\x9a\x84\xe5\xae\xa2\xe6\x88\xb7\xe6\x9f\xa5\xe8\xaf\xa2\xe6\x8f\x90\xe4\xbe\x9b\xe6\xb8\x85\xe6\x99\xb0\xe5\x92\x8c\xe7\xae\x80\xe6\xb4\x81\xe7\x9a\x84\xe8\xa7\xa3\xe5\x86\xb3\xe6\x96\xb9\xe6\xa1\x88\xe3\x80\x82

- \xe5\x9c\xa8\xe5\xb0\x86\xe6\xbd\x9c\xe5\x9c\xa8\xe7\xbc\xba\xe9\x99\xb7\xe4\xb8\x8a\xe6\x8a\xa5\xe7\xbb\x99\xe4\xba\xa7\xe5\x93\x81\xe5\x9b\xa2\xe9\x98\x9f\xe4\xb9\x8b\xe5\x89\x8d\xef\xbc\x8c\xe8\xaf\xa6\xe7\xbb\x86\xe8\xaf\xb4\xe6\x98\x8e\xe5\xbd\xb1\xe5\x93\x8d\xe3\x80\x81\xe8\xb0\x83\xe6\x9f\xa5\xe5\x92\x8c\xe7\xbb\x93\xe6\x9e\x9c\xe3\x80\x82

- \xe7\x9b\x91\xe6\x8e\xa7Kyriba\xe7\x9a\x84\xe5\xb9\xb3\xe5\x8f\xb0\xef\xbc\x8c\xe4\xbb\xa5\xe7\xa1\xae\xe4\xbf\x9d\xe9\x87\x87\xe5\x8f\x96\xe7\xa7\xaf\xe6\x9e\x81\xe4\xb8\xbb\xe5\x8a\xa8\xe7\x9a\x84\xe6\x8e\xaa\xe6\x96\xbd\xef\xbc\x8c\xe7\xa1\xae\xe4\xbf\x9d\xe5\xae\xa2\xe6\x88\xb7\xe7\x9a\x84\xe5\x85\xb3\xe9\x94\xae\xe4\xbb\xbb\xe5\x8a\xa1\xe8\xbf\x87\xe7\xa8\x8b\xe4\xb8\x8d\xe8\xa2\xab\xe6\x89\x93\xe6\x96\xad\xe6\x88\x96\xe5\xbb\xb6\xe8\xaf\xaf\xe3\x80\x82

- \xe8\xbf\x90\xe7\x94\xa8\xe8\xbd\xaf\xe6\x8a\x80\xe8\x83\xbd\xe4\xb8\xba\xe5\xae\xa2\xe6\x88\xb7\xe6\x8f\x90\xe4\xbe\x9b\xe6\x9c\x80\xe4\xbd\xb3\xe7\x9a\x84\xe4\xbd\x93\xe9\xaa\x8c\xe3\x80\x82

- \xe6\x89\xbe\xe5\x87\xba\xe6\x94\xb9\xe8\xbf\x9b\xe6\xb5\x81\xe7\xa8\x8b\xe7\x9a\x84\xe6\x9c\xba\xe4\xbc\x9a\xef\xbc\x8c\xe5\xaf\xb9\xe5\xae\xa2\xe6\x88\xb7\xe7\x9a\x84\xe4\xbd\x93\xe9\xaa\x8c\xe4\xba\xa7\xe7\x94\x9f\xe7\xa7\xaf\xe6\x9e\x81\xe7\x9a\x84\xe5\xbd\xb1\xe5\x93\x8d\xe3\x80\x82

\xe6\x95\x99\xe8\x82\xb2\xe3\x80\x81\xe7\xbb\x8f\xe9\xaa\x8c\xe5\x92\x8c\xe6\x8a\x80\xe6\x9c\xaf\xe6\x8a\x80\xe8\x83\xbd:

- \xe7\x9b\xb8\xe5\x85\xb3\xe9\xa2\x86\xe5\x9f\x9f\xe7\x9a\x84\xe5\xad\xa6\xe5\xa3\xab\xe5\xad\xa6\xe4\xbd\x8d\xe3\x80\x82

- \xe6\x9c\x89\xe6\x95\x88\xe7\x9a\x84\xe8\x8b\xb1\xe8\xaf\xad\xe5\x92\x8c\xe6\x99\xae\xe9\x80\x9a\xe8\xaf\x9d\xe6\xb2\x9f\xe9\x80\x9a\xe8\x83\xbd\xe5\x8a\x9b\xef\xbc\x8c\xe5\x8c\x85\xe6\x8b\xac\xe5\x8f\xa3\xe5\xa4\xb4\xe5\x92\x8c\xe4\xb9\xa6\xe9\x9d\xa2\xe3\x80\x82

- \xe7\x86\x9f\xe6\x82\x89\xe6\x88\x96\xe6\x9c\x89\xe8\xb4\xa2\xe4\xbc\x9a\xe7\xae\xa1\xe7\x90\x86\xe7\xb3\xbb\xe7\xbb\x9f\xe3\x80\x81\xe9\xa3\x8e\xe9\x99\xa9\xe7\xae\xa1\xe7\x90\x86\xe7\xb3\xbb\xe7\xbb\x9f\xe7\x9a\x84\xe7\xbb\x8f\xe9\xaa\x8c\xe6\x98\xaf\xe4\xb8\x80\xe4\xb8\xaa\xe9\x87\x8d\xe8\xa6\x81\xe7\x9a\x84\xe5\x8a\xa0\xe5\x88\x86\xe9\xa1\xb9\xe3\x80\x82

- \xe6\x9c\x89Salesforce\xe3\x80\x81ServiceNow\xe6\x88\x96\xe7\xb1\xbb\xe4\xbc\xbc\xe7\x9a\x84\xe6\xa1\x88\xe4\xbe\x8b\xe7\xae\xa1\xe7\x90\x86\xe7\xbb\x8f\xe9\xaa\x8c\xe8\x80\x85\xe4\xb8\xba\xe4\xbd\xb3\xe3\x80\x82

- \xe6\x9c\x89\xe5\x9c\xa8\xe6\x8f\x90\xe4\xbe\x9bSaaS\xe6\x88\x96\xe4\xba\x91\xe7\xab\xaf\xe8\xa7\xa3\xe5\x86\xb3\xe6\x96\xb9\xe6\xa1\x88\xe7\x9a\x84\xe8\xbd\xaf\xe4\xbb\xb6\xe5\x85\xac\xe5\x8f\xb8\xe6\x8b\x85\xe4\xbb\xbb\xe6\x94\xaf\xe6\x8c\x81\xe6\x80\xa7\xe5\xb7\xa5\xe4\xbd\x9c\xe7\x9a\x84\xe7\xbb\x8f\xe9\xaa\x8c\xe8\x80\x85\xe4\xbc\x98\xe5\x85\x88\xe3\x80\x82

- \xe6\x9c\x89\xe5\x90\x84\xe7\xa7\x8d\xe9\x93\xb6\xe8\xa1\x8c\xe7\xb3\xbb\xe7\xbb\x9f\xe5\x8d\x8f\xe8\xae\xae\xe5\x92\x8c\xe4\xbf\xa1\xe6\x81\xaf\xe4\xbc\xa0\xe9\x80\x92\xe7\x9a\x84\xe7\xbb\x8f\xe9\xaa\x8c\xef\xbc\x88SWIFTNet\xef\xbc\x8cFTP/FTPs\xef\xbc\x8cEBICS\xef\xbc\x8cMQ Series\xef\xbc\x89\xe3\x80\x82

Kyriba Culture and Values:

At Kyriba, we value a strong work culture and sense of community and ownership among our global team. We live by our \xe2\x80\x9ciCare\xe2\x80\x9d value system to demonstrate our care and commitment to our clients and to each other. In hiring, we look for candidates that are a strong fit with our culture and values, as well as bring the talent and experience required by the position.

\xc2\xb7 Innovation: We foster innovation and entrepreneurial thinking across our team by rewarding employees for their achievements and encouraging efficiency and continual process improvement.

\xc2\xb7 Client Success: Our passion is to enable our clients\xe2\x80\x99 success. We do this by understanding their needs and developing and managing solutions that provide them the insight to effectively drive decision making within their organizations.

\xc2\xb7 Accountability: We each take personal responsibility for our actions. We are committed to our own continuous improvement, and we go the extra mile to meet our clients\' needs.

\xc2\xb7 Respect: We respect each other\xe2\x80\x99s ideas, efforts, and commitments, and embrace our diverse cultures and points of view. We achieve our goals through teamwork, responsiveness, open communication, and a positive attitude.

\xc2\xb7 Excellence: We strive for excellence in all that we do and bring the passion and commitment to deliver on our promises. We achieve excellence through leadership, teamwork, transparency, and integrity, and we are committed to recognizing employee achievements.

Kyriba