Job Description

Career Area: Product Support:Your Work Shapes the World at Caterpillar Inc.When you join Caterpillar, you\'re joining a global team who cares not just about the work we do - but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don\'t just talk about progress and innovation here - we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.The Caterpillar Oil & Gas and Marine Division (COGMD) consists of a worldwide team helping to power the global energy industry as well as provide power and propulsion on the water.The Cat Oil & Gas and Marine Division currently has an exciting opportunity for a Marine Service Superintendent. The Service Superintendent provides technical support/consultant service to dealers, and internal and external customers that will enhance user satisfaction, contribute to profit, and promote global service contracts and related parts sales.What You Will Do: \xe2\x80\x8bIncumbent is responsible for monitoring the overall performance and field service of products to reduce warranty costs, service-related costs and to meet needs of customers worldwide. Incumbent identifies problems, investigates causes and establishes priorities for resolution.Defines problem in terms of observed symptoms, researches available data, defines applications and conditions encountered, identifies root cause, works with dealers and technical staff to identify information needed, issues product improvement and service improvement opportunities, develops plans for fixing problem including validation, and publishes corrective action. Fixes must address both production and field requirements, which may be different paths. Identifies tests that need to be completed, data to be obtained and analyzed for course of action. Monitors result after change.Initiates action for product improvement through PIP/PSP warranty program preparation to address commercial/business impact of field problems.Initiates preparation and distribution of technical publications to identify problems, communicate resolutions and announce product improvements.Provides input to NPI (New Product Introduction) team for the setting of serviceability, reliability, and durability goals.Provides technical product support to dealer personnel, subsidiary service groups, marketing units, design engineers, technical information division, test, and evaluation, etc.Supports marketing units with technical guidance for managing customer problems with product deficiencies.Supports design engineer activity by identifying market needs to be considered in new/changes to product.Provides counsel to subsidiary plant service engineering/product quality on product problem maintenance.Responds to dealer/customer and other Caterpillar employee questions regarding product performance.Conducts dealer and customer visits to personally provide technical assistance on urgent field problems and for follow up purposes. Continuing challenge is maintaining communications on the level necessary for multi plant involvement on a worldwide basis.What You Have:Well-versed with C280 and 3500 marine engines.Requires a technical/engineering background and several years of field service experience (preferably Caterpillar), and considerable technical, product and service knowledge of a wide range of Marine products and their systems.Strong mechanical and/or electrical aptitude and product knowledge and good engineering background.Good effective communication skills, ability to organize work and persuasiveness.Good interpersonal and communication skills.Additional Info: \xe2\x80\x8bThis role requires international travelling between 50% to 75% of the time.Caterpillar is not currently hiring individuals for this position who now or in the future require sponsorship for employment visa status; however, as a global company, Caterpillar offers many job opportunities outside of Singapore which can be found through our employment website at .What You Will Get:Our goal at Caterpillar is for you to have a rewarding career. Our teams are critical to the success of our customers who build a better world. Here you earn more than just wage, because we value your performance, we offer a total rewards package that provides day one benefits along with the potential of a variable bonus. Additional benefits include paid annual leave, flexi leave, medical and insurance (prorated based upon hire date).Final Details:Please frequently check the email associated with your application, including the junk/spam folder, as this is the primary correspondence method. If you wish to know the status of your application - please use the candidate log-in on our career website as it will reflect any updates to your status.If you are interested in joining our team, please apply using an English version of your CV. We look forward to meeting you!About CaterpillarCaterpillar Inc. is the world\'s leading manufacturer of construction and mining equipment, off-highway diesel and natural gas engines, industrial gas turbines and diesel-electric locomotives. For nearly 100 years, we\'ve been helping customers build a better, more sustainable world and are committed and contributing to a reduced-carbon future. Our innovative products and services, backed by our global dealer network, provide exceptional value that helps customers succeed.Posting Dates: July 12, 2024 - July 25, 2024Caterpillar is an Equal Opportunity Employer (EEO).Not ready to apply? Join our .

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