Job Description

Every day, people come to Facebook to connect with friends and family, discover what's going on in the world, interact with businesses, find potential customers, and build community. Facebook’s Global Operations team exists to help them.Within Global Risk Operations, GO Markets’ goal is to reduce bad experiences for people—including businesses and advertisers—who use Facebook. We analyze global, local, and language-based trends and nuances and collaborate with other Facebook teams to make changes that help people form stronger, more meaningful connections using our platforms.Market Specialists work collaboratively to create a safe environment for both users and businesses from their country on Facebook and Instagram. They do this by using their deep and current understanding of social, political and historic events impacting the community they support. You will work with the India market team to review content reported for potential abuse, resolve user account issues, improve the overall support experience for that market, as well as solve thematic global issues. You will be part of a data-driven analysis culture and will also help scale our operations by optimizing and automating processes, solving problems and, most importantly, helping to prevent them. This position is full time and is based in our Singapore office.This role may involve exposure to potentially graphic and/or objectionable content including but not limited to graphic images, videos and writings, offensive or derogatory language, and other potential objectionable material. Ie. child exploitation, graphic violence, animal abuse, self-injury and other content which may be considered offensive or disturbing.

Market Specialist, GO Markets, India Responsibilities:

• Perform expert review of high-risk and escalated content (incl. content that may be graphic and objectionable) and ads on Facebook and Instagram against a set of guidelines called the Community Standards.
• In the unlikely event that the continuity of our business or elements of our business are at risk, a Market Specialist will be requested to support with the moderation of additional content (incl. content that may be graphic and objectionable)
• Analyse data that comes out of such reviews and transform information into valuable operational insight for the community they support.
• Identify opportunities to improve the efficiency or effectiveness of the support provided to users/businesses based on their analyses.
• Identify country, language and cultural insights and work with a host of teams across Facebook to inform actions that will create a safe environment for users from the country they support.
• Provide regular enforcement feedback to our vendors who moderate content on an everyday basis.
• Collaborate cross market and cross org to understand impact of potential changes (e.g. product or policy changes) on wider community.
• Understand, identify, and mitigate risks toward user & business on-platform by analysing events and trends on and off-platform.
• Develop and share subject matter expertise across areas of safety abuse and/or account support at global level.

Minimum Qualifications:

• Bachelors degree and/or masters or equivalent experience
• Strategic thinker with strong analytical and creative problem-solving skills
• 1+ years of professional experience within the operations, policy, consulting, project management or analytics environment
• Ability to work with graphic and objectionable content
• Working knowledge of India and fluency in Mizo are essential to translate and appreciate language nuances on our platform to support our Indian community of users

Preferred Qualifications:

• Technical and data skills such as Excel and SQL and OR experience with visualisation tools such as Tableau to drive efficient analytics and reporting