Job Description

• Up to $6500, Permanent Role with Attractive Variable Bonus
• Experiences in Community and Online Membership Management
• Proven Experience in Social Media Management, Digital Marketing and Communication Campaigns

Responsibilities:

• Design and execute marketing campaigns and engagement activities to grow our community base and increase member engagement
• Analyse industry trends, competitor approaches and opportunities to devise a community development strategy

• Work closely with the team to plan and implement community development ideas, by leveraging social media, digital marketing channels and traditional platforms
• Plan initiatives targeting specific community segments including related content, visuals, promotions and other elements
• Identify and track community engagement metrics, engagement levels of the communication channels, drop-off rates and analyze the data to optimize ROI
• Re-engage and convert dormant subscribers into active member
• Report on insights by analyzing community activities and feedback
• Identify and manage situations of potential crisis on social platforms, in line with appropriate guidelines
• Enhance functionalities, design, UI/UX and content of the website to increase traffic and engagement
• Analyze and evaluate customer journey across different channels and touchpoints (Google Analytics knowledge required)
• Optimize and maintain our member portal to ensure minimal downtime and service recovery, including duties like site programming, updating of content, review SEO and monitoring of traffic/site statistics
• Ensure applications and data are kept confidential, protected and secured

Requirements

• Minimum 3-5 years of experience in community / membership management
• Proven experience with social media management, digital marketing or communication campaign delivery
• Team player with leadership skills and comfortable working with data
• Strong people person and able to empathies and build rapport with others easily
• Maintain a positive attitude focused on customer satisfaction
• Attention to detail, critical-thinker and problem-solver
• Organized and able to juggle multiple priorities and deliverables
• Excellent written & verbal communication skills and can generate impactful content

Interested candidates can forward their CVs in MS Word format to weiyan@triton-ai.com

Reg No. R1983718

Triton AI Pte Ltd

License no. 21C0661

Triton AI