Job Description

Job no: 513460
Brand: FCM
Work type: Full time
Location: Singapore
Categories: Corporate & Group Travel

s: Sourcing:

• Consult with Client during research of venues ensuring client requirements are met in meetings and events specifications.
• Prepare estimated budgets and communicate budgetary information to Client throughout the purchasing process.
• Utilize preferred vendors for quality of service; minimize risk and maximum pricing advantage.
• Maintain positive supplier relationships.
• Initiate vendor contact for information and pricing on assigned meetings and events.
• Maintain the highest level of quality, professionalism and integrity when negotiating with suppliers.
• Negotiate all supplier contracts for the best possible prices and concessions in order to meet client’s expectation of savings on meeting spend.
• Keep abreast of new destination options, well-priced seasonal destination options and “hot date” offerings.
• Coordinate site inspections with suppliers, client and program manager. Prepare appropriate site inspection material for clients

• Oversee program development, planning and execution of all assigned programs from the point of meetings and events request.
• Add value to client by counselling client on best practices and guiding the client on ways to make their event successful.
• Update budgets as necessary during planning and prepare final budgets – Communicate budgetary information to client throughout the planning and execution of meeting.
• Negotiate and contract vendors (ground transportation, entertainment and décor elements via preferred destination management companies and/or direct vendors).
• Determine and arrange detailed program needs (i.e. room set-up, function times, audio visual, menu selections, on-site/off site events and activities, DMC operations, special events, ground transfers, room deliveries, VIP needs, etc.).
• Facilitate the creative direction and fulfillment of program related participant and host communication materials, including, but not limited to save-the-dates, registration announcements, room gifts, pre-trip and onsite materials, including program signage and participants name badges.
• Provide on-site program assistance; oversee all arranged details of program (i.e. attend pre-con, advance all functions, verify room set-ups, review banquet checks/master bill, registration desk coverage, handle VIP needs, assist in handing out documents, etc.).
• Manage to FCM Standard Operating Procedures and Service Level Agreement metrics.
• Develop and maintain relationships with Clients and Program Managers to ensure repeat and new business.
• Follow company procedures, account guidelines and customer service standards in the areas of making travel arrangements, building Passenger Name Records (PNR's) and profiles, ticketing, tickets exchanges/changes, booking hotels and cars in GDS.

• 5 years of experience in managing small to large scale MICE & Group Events bookings, responsible end to end logistics needs of clients
• Ability to multi-task and work with timeline
• An experienced leader with the ability to understand each team members’ skills and maximize their potential and productivity.
• Experience in using a Global Distribution System (GDS) will be an added advantage but not essential
• Strong interpersonal skills, ability to network at all levels
• Exceptional written and verbal communication skills
• Ability to articulate knowledge about products, services and value proposition to customers
• Demonstrates personal excellence by showing personal determination and resilience and is optimistic in changing circumstances