Job Description

We are looking for a warm, service-oriented individual to join our Front of House team. Our Club is located steps away from Raffles MRT. The ideal candidate should possess strong communication skills, a positive attitude, and a passion for providing exceptional service to our members and guests in a re?ned club environment.

Key Responsibilities:

Warmly welcome and greet members and their guests upon arrival at the Club. Provide excellent customer service and respond efficiently and tactfully to members' or guests' feedback, requests, and inquiries. Attend to emails, mobile inquiries, and reservations; ensure all member and guest needs are met promptly and professionally. Always maintain high service standards, handling situations with discretion and professionalism within Club guidelines. Ensure smooth daily operations of the Front of House, including overall cleanliness and readiness of the Club. Assist in the coordination and on-site registration of Club events and activities. Prepare and send event announcements, and assist with event pre-arrangements and logistics. Display a positive attitude, outgoing personality, and well-groomed appearance. Communicate effectively and strive to deliver an exceptional customer experience. Perform any other ad-hoc duties as assigned by management.

Requirements:

Proficient in Microsoft Office (Word, Excel, Outlook). Minimum 2 years of experience in a customer service or hospitality role. Experience in a luxury hotel or private members' club environment will be an advantage.

What we offer:

5-days work week Sundays and Public Holidays off Staff meals provided Competitive salary and benefits package * Learning and career development opportunities