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Toggle navigation Toggle searchAll of the brands will have anchor links to the vacation ownership page.The supporting text describe the title of the menu as well as the main content.Keyword:
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0" ng-cloak> * {{$parent.googlePlacesAutocompleteEnabled ? location.description : location}}Locations (up to three): {{$item.description}} {{$parent.googlePlacesAutocompleteEnabled ? location.description : location}}Membership Advisor in Singapore Owner Services at Marriott Vacations WorldwideDate Posted: 13/8/2024\xc3\x97Join Our Talent NetworkWhy Join Our Talent Network?Joining our Talent Network will enhance your job search and application process. Whether you choose to apply or just leave your information, we look forward to staying connected with you.

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By joining our Talent Network you have not officially applied to a position.By joining our Talent Network you have not officially applied to a position.Thanks for joining our Talent Network, {{ vm.userName }}By joining our Talent Network you have not officially applied to a position. To apply for this position, please click the continue button.Redirect in {{vm.counter}}Share With:Job OverviewEmployee Type:RegularLocation:8 Temasek BoulevardJob Type:Date Posted:13/8/2024Job ID:JR70567About UsWhere the future is made better together.As a vacation company, Marriott Vacations Worldwide brings people together. We believe in caring for each other, our customers, and the world we all share. So how we do business is as important as the business we do. It starts with a culture where you feel respected, inspired, and appreciated. And we support your professional and personal development. This helps you build a fulfilling career with lifelong growth opportunities.This may be why we ranked No. 1 on Newsweek\'s Top 100 Most Loved Workplaces\xc2\xae list. This recognition is based on associate surveys around employee satisfaction and sentiment. Not only were we No. 1 in Hospitality, but also the No. 1 Most Respected Company.Diversity and inclusion make us stronger.
We are a global company that values how diverse backgrounds and perspectives make us better together. Both inside and outside the organization, we are committed to championing diversity and promoting an inclusive culture.Inspired to be more.
Our associates are encouraged to strive for excellence and are empowered to achieve it. Each day you\'ll have the opportunity to create moments, both large and small, that impact fellow associates and our customers. They help provide meaning to your work and inspiration for where you work.Support balance for a life fulfilled.
We are a vacation company. And we know what time away to recharge and reconnect can do for you. It\'s as important to your life as it is to your career growth and fulfillment.Join a team that helps you reach your full potential.Marriott Vacations Worldwide was the first major hospitality brand to enter the vacation ownership industry. We brought a refreshing change and new opportunities for our associates to grow and thrive.And as we look ahead, we\'re excited for what we can achieve together when you join our team.See our .Job SummaryThe Membership Advisor will be responsible for servicing inbound member calls and emails from our exclusive Marriott Vacations Club Member base. This position will complete reservations and encourage member retention through value-added delivery.Core Work Activities1. Handle in-bound calls within stipulated service levels2. Assist customers in vacation planning and worldwide hotels reservations through the system3. Assist in resolving customer care issues and handle customer enquiries.4. Takes responsibility for call logs and documentation into the system5. Optimize booking opportunities and promote customer retention and loyalty. 6. Answer emails with accuracy, clarity and simplicity in a customer friendly as well as professional manner.7. Works cross functionally with other departments to ensure business needs are addressed and customer satisfaction achieved.8. Meet up with members for one on one program education (by appointment only) on an ad-hoc basis9. Assist customers who purchased different products from Marriott Vacation Club i.e. Asia Pacific Points (Singapore Club), MVCD Exchange Program Australia (Australia Club), Bali Plan, Marriott Vacation Club Destination (MVCD), Legacy Weeks and any other new Club.10. Send acknowledgement confirmation to members after every request.11. Post-Stay follow-up - to follow up based on customers\' comments from Owner Satisfaction Survey, emails and phone.12. Assist with periodic unassigned call/bi-weekly introductory call/Periodic call to update List from bounce back report.13. Fulfill trade for Marriott Reward Points and issue certificates.14. Collect Annual Dues, Maintenance Fee and Loan Payments.15. To generate upgrade and referral leads.16. Work closely with Contract Admin team to assist with contract modifications and resale inquiry.17. This description reflects management\'s assignment of essential functions, it does not proscribe or restrict the tasks that may be assigned.Preferred QualificationsEducation - Minimum DiplomaMinimum of one (1) year of experience in the related field is preferredRequired language(s): Candidate must be fluent in English and Mandarin, in order to communicate with native speakers based locally. (Any additional language skill is an advantage)Applicants must be willing to work on weekends and Public Holidays when scheduled toWilling to work on rotating shiftMarriott Vacations Worldwide is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.Job Requirements #AP/EME Owner ServicesCHECK OUT OUR SIMILAR JOBSSign Up for Job AlertsTake the first step in charting your own course by joining our Talent Network. It\'s the best way to stay informed and receive alerts for exciting jobs that may be perfect for you.LinksCareer LinksFollow us on social media\xc2\xa9 Copyright 2011-2022 Marriott Vacations Worldwide Corporation. All rights reserved.

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