Job Description

Your Job Responsibilities

• Provide backend support to merchants in usage of RiderKo Sales Support Platforms.
• Level one support for the merchant on any issue related to any enquires and complaints on RiderKo App Platform, Operations, Marketing, IT and Finance.
• Actively manage and resolve merchant issues by clarifying the merchant's complaint, determining the cause of the issue, selecting and explaining the best solution to solve the issue, expediting correction or adjustment, and following up to ensure resolution.
• Prepares analysis on merchant's activity and issue resolution report from the last meeting for discussion.
• Subject matter expert in RiderKo's Merchant Programs such as marketing and ad hoc sales promotions.
• Subject matter expert in Operational flows and issue handling.
• Monitor merchant satisfaction and service quality throughout merchant business journey with RiderKo.
• Prepare relevant/necessary reports for merchant and internal management review.
• Proactively propose changes or new solutions to streamline existing processes to increase operational efficiency & merchant acquisition and retention.
• Maintain open communication with all stakeholders, internal and external, across different geographies, throughout the on-boarding and merchant business cycle.

• Bachelor's degree in marketing, communications, business administration, or related field.
• 1-3 years of experience in Sales and/or Sales Operations.
• Demonstrated customer service experience and excellent negotiation skills.
• Basic knowledge of various computer programs, including Microsoft Word, PowerPoint, Project, and other related software programs.
• Expertise in spreadsheet programs and functions.
• Prior experience in a startup is a plus

• Self-starter, able to grasp instructions, ask questions, and take ownership of situations and projects.
• Attention to detail, highly organized, and capable of working on multiple projects simultaneously
• Excellent writing, editing, presentation, and communication skills.
• Critical-thinker, and problem-solver

• 8 hour shift

• Are you amenable to work onsite?