Job Description

Responsibilities


Management, administration and maintenance of Messaging and collaboration infrastructure - Microsoft Exchange On-Premise and office 365 services including MS teams, OneDrive and Azure AD. Troubleshooting MS Teams issues and gather required call quality reports. Experience in managing the Azure Cloud (IaaS). Provide after-hours and weekend support, as needed Create and manage documentations related to Messaging and collaboration Resolving incidents, implementing the changes and coordinating with Vendors, other regional and Global teams as and when required. Closely working with other infrastructure support teams.


Skills/Requirement


Bachelor's Degree in Information Technology or related field At least 5 years of experience in second and third line Skype/Teams/MS Exchange support and be able to handle complex incidents and upgrades, patching, performance analysis & optimization and monitoring in a global IT environment Familiar with other Messaging related services like Federation services & messaging security. Experienced ITIL service Management (at least ITIL Foundation certified) Microsoft Certified Azure Fundamentals (added advantage ) Experience in MS 365 Applications - especially MS Teams


We regret to inform you that only shortlisted candidates will be contacted.





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