Job Description

Responsibilities:





Management, administration and maintenance of Messaging and collaboration infrastructure - Microsoft Exchange On-Premise and office 365 services including MS teams, OneDrive and Azure AD. Troubleshooting MS Teams issues and gather required call quality reports. Experience in managing the Azure Cloud (IaaS). Provide after-hours and weekend support, as needed Create and manage documentations related to Messaging and collaboration Resolving incidents, implementing the changes and coordinating with Vendors, other regional and Global teams as and when required. Adhere to SABIC ITSM (SOP or procedures, work-instructions) Closely working with other infrastructure support teams. Deliver Service Level Agreement as per SABIC Global and Regional KPI for IT operations. Work on any other SABIC IT assignment and project not limited to scope mentioned above.


Requirements :





Bachelor's Degree in Information Technology or related field At least 5 to 7 years of experience in second and third line Skype/Teams/MS Exchange support and be able to handle complex incidents and upgrades, patching, performance analysis & optimization and monitoring in a global IT environment Familiar with other Messaging related services like Federation services & messaging security. Experienced ITIL service Management (at least ITIL Foundation certified) Microsoft Certified Azure Fundamentals (added advantage ) Experience in MS 365 Applications - especially MS Teams Very good communication and interpersonal skills * Good stakeholder management and coordination skill, to communicate with a wide variety of people at different levels